Windows 10: Webcam and Microphone Issue

Hello, I have an HP ENVY - 15-as133cl. I have installed windows 10 1903 on it. My Webcam and Microphone works in sound recorder and in Facebook Messenger app. It does not work in Google Chrome, Microsoft Edge, or Adobe Audition. It also does not work on any websites that need microphone access like www.onlinemictest.com. On google chrome it shows camera/microphone not authorized/or you need to enable microphone/camera in your settings. I have allowed access to them in google chrome settings and the settings app in windows 10. I believe it is a driver issue because I have reinstalled windows 10 numerous times and when I checked device manager it says "Microphone Array (Conexant ISST Audio)" and "Speaker (Conexant ISST Audio)" which looks fine. When i go to properties and check on the hardware id it displays as "MMDEVAPI\AudioEndpoints" for both the speaker and microphone. I looked it up and it shows MMDEVAPI\AudioEndpoints as a generic driver. I have scanned for hardware changes and even uninstalled and let windows reinstall the devices. I have all the latest updates installed for windows and google chrome. If someone could help me out with this issue that would be great.

:)

 

My webcam and microphone don't work.

Hi Remy,

Your concern description is conclusive to drivers issue. Let's get ourselves on the same page. Usually, there's an error message to show up when you're trying to use it and not working. If you get any, send us a screenshot. We would also like to know the
following:

• Are you using the built-in webcam and microphone or external ones?
• Have you made any modifications/configurations on your computer prior to the issue?
  
• What are the troubleshooting steps you've done so far?

 

My webcam and microphone is not working.

Hi Ali,

I will be glad to help you with the issue you have with Microphone and Webcam.

What is the make and model of your computer?

Did you make any changes to the computer prior to the issue?

This issue might be because of settings related to Microphone.

The issue cab be resolved by making Microphone as the default device and updating the sound card drivers.

Make sure that the Microphone is not disabled and is set as default.

Make sure that the microphone that you are using is not disabled and is set as default in the computer. Follow these steps to check this:

a) Right click on the volume icon and select “Recording devices”.

b) Now, right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.

c) Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.

d) You may also check if the microphone that you are using is set as default.

I suggest you to follow the below link to troubleshoot with camera in Windows 10:

https://support.microsoft.com/en-in/help/17444/windows-camera-app-webcams-help

Please reply with the results, we are happy to help you further.

Thank you.

 

Microphone issues

Hi Michael,

Here are the possible reasons why you're getting an error "The microphone did not pick anything up" when using it:

• Incorrect settings (microphone is not set as default device)
  
• Corrupted or outdated driver
  
• Faulty device
  

For us to isolate the issue, we'd like to know the following:

• Were there any changes made to your computer prior to this issue(e.g. Windows updates)?
  
• Have you tried connecting other microphone to your computer?
  
• Have you tried connecting the microphone to the other computer?
  

In the meantime, we suggest running the Recording Audio Troubleshooter to find and repair problems with recording sound. We also suggest checking if your microphone is set as your default recording device. For troubleshooting steps, please see
Geethu B's on this
link.

We're looking forward to your reply.