Windows 10: Webcam driver issue

Not sure if it IS driver, but seems likely to me.
! I bought a UVC webcam for my wife's PC, not intentionally UVC but that's what we got!
It turns off all audio devices when plugged into USB slot. I couldn't find how to get any sound, after trying all the fixes I could see. So I swapped my webcam for hers, and the UVC camera seems incompatible with MY windows 10, as well as hers.
The picture flashes strangely and you can't watch the image, eg on zoom.
The HUGE manual that came with it is about the size of a large postage stamp, and this says "Download potplayer" and then gives me settings to follow. This results in a perfectly good image, but only in potplayer.
I thought, rather naively I could make potplayer my default app for webcam but can't see how to do that.
I've tried to find a driver that will allow the webcam to be used in Zoom, but to no avail.
Any advice welcome- either to overcome the sound issue on my wifes pc or my flashing image in mine. My winver is 1909, build 18363.836. THANK YOU!

:)

 

Webcam driver issues


A bit of pretext to explain the events that led up to the current problem:
A friend of mine asked me to look at his PC(Win10), which had a BSOD problem. After a short conversation and some checking around I figured out the problem. He had tried to install Avast antivirus and failed(avast got stuck in some kind of half installed state - some of the services where started on start-up) . I'm guessing that the already installed Kaspersky antivirus, had something to do with the Avast installation failing. To fix it, I went to safe mode, killed the avast processes and uninstalled it. That took care of the BSOD.

A few days later my friend called saying that his PC can't connect to the internet. After some standard troubleshooting nothing helped so I went over and it turns out that the network adapter and sound card had driver issues. Well no problem got the drivers from the manufacturers sites and everything worked. Also to note that I checked and the webcam was working at this point.

After about 2 weeks he calls again and says that the webcam is not working. So I connected with teamviewer and checked, turns out the webcam has driver issues. The problem is that the manufacturer does not provide any drivers I could use. Another thing to note is that the microphone on the webcam is working.

The used webcam is: DEFENDER C-090 Black
I have already confirmed that:

• the webcam is ok - connected it to another PC works perfectly;
• it's not a general Win10 issue - connected it to another Win10 PC found the drivers and works ok(no driver issue);
• connected another webcam to the PC - same issue, can't find drivers;
• there are no viruses(according to Kaspersky) and no maleware(according to MWB)

Does anyone have any suggestions, where the problem could be? I don't really want to do a Win10 reset if I can avoid it.
Thank you for any help you can provide.

 

webcam issue

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

The information which you have provided is not enough for us to determine the issue. Please provide us more information.

• What exact error message do you receive while using Webcam?
• Does this issue persist while using specific app/program or does it persist with all app using Webcam?

Method 1:

I suggest you to run the Hardware and Devices
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

If issue persist, I suggest you to try installing Webcam drivers in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check
if that helps.

• Download the Webcam drivers from the manufacturer’s website.

• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information is helpful. Do reply if you need further assistance, we will be happy to help you.

Thank you.

 

Updating Webcam Drivers

I have an ASUS GL551JW with a built-in webcam. I am having sync issues between the audio and video when I use Camtasia 8.6. The software manufacture told me to check my webcam drivers.

I checked the drivers and they are from 2006. They are Microsoft drivers. I contacted ASUS and they couldn't provide me any information on updated drivers, but they were able to give me the following details about my webcam:

I have been searching online but I'm not finding anything that is helpful for obtaining updated drivers. Maybe there aren't any updated drivers, but I am hoping that they've been updated since 2006.

I have already downloaded the Intel chipset drivers from ASUS. I am not sure if that would include the webcam drivers. That's what ASUS told me to download.

Device Manager lists the webcam as: USB2.0 UVC HD Webcam. I am using Windows 10.

Does anyone have any suggestions, or can someone help me find some updated drivers for this webcam?

P.S. I am planning on buying a "real" webcam in the next couple months, but until then, I need to try to get this one working. Everything works fine on this webcam, and the video is good, it's just out of sync with any recorded audio.