Windows 10: Webcam driver issues

Discus and support Webcam driver issues in Windows 10 Drivers and Hardware to solve the problem; A bit of pretext to explain the events that led up to the current problem: A friend of mine asked me to look at his PC(Win10), which had a BSOD... Discussion in 'Windows 10 Drivers and Hardware' started by Reiten, Jul 17, 2016.

  1. Reiten Win User

    Webcam driver issues

    A bit of pretext to explain the events that led up to the current problem:
    A friend of mine asked me to look at his PC(Win10), which had a BSOD problem. After a short conversation and some checking around I figured out the problem. He had tried to install Avast antivirus and failed(avast got stuck in some kind of half installed state - some of the services where started on start-up) . I'm guessing that the already installed Kaspersky antivirus, had something to do with the Avast installation failing. To fix it, I went to safe mode, killed the avast processes and uninstalled it. That took care of the BSOD.

    A few days later my friend called saying that his PC can't connect to the internet. After some standard troubleshooting nothing helped so I went over and it turns out that the network adapter and sound card had driver issues. Well no problem got the drivers from the manufacturers sites and everything worked. Also to note that I checked and the webcam was working at this point.

    After about 2 weeks he calls again and says that the webcam is not working. So I connected with teamviewer and checked, turns out the webcam has driver issues. The problem is that the manufacturer does not provide any drivers I could use. Another thing to note is that the microphone on the webcam is working.

    The used webcam is: DEFENDER C-090 Black
    I have already confirmed that:
    • the webcam is ok - connected it to another PC works perfectly;
    • it's not a general Win10 issue - connected it to another Win10 PC found the drivers and works ok(no driver issue);
    • connected another webcam to the PC - same issue, can't find drivers;
    • there are no viruses(according to Kaspersky) and no maleware(according to MWB)

    Does anyone have any suggestions, where the problem could be? I don't really want to do a Win10 reset if I can avoid it.
    Thank you for any help you can provide.

    Reiten, Jul 17, 2016

  2. Camera App

    Thank you for your response.

    Regarding your issue on your camera, we suggest to check your webcam if it is installed correctly. Also, make sure that your webcam driver is up to date. You can also uninstall and reinstall the webcam driver or you can roll back the webcam driver.

    Lastly, please check your antivirus software. Because sometimes the antivirus software might block your webcam running with your PC.

    If you are going a hard time to check all of it, we suggest to contact the manufacturer for them to guide you on how to solve the issue.

    Were looking forward to your response.
    Phillip Pio, Jul 17, 2016
  3. DaveM121 Win User

    Sorry, did not realise it was a WebCam, plug in the WebCam, For the Device not to work as a plug and play device, I assume there may be an issue with the Device Driver.

    Go to Control Panel > System > Hardware tab > Device Manager.

    Under USB Devices, right click the Webcam and select Update Drivers.
    DaveM121, Jul 17, 2016

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