Windows 10: Webcam drivers and sound drivers do not load

Windows 10 upgrade 1809 installed 13th December 2018 on my desktop PC, will not load the Logitech webcam C270 driver nor the Realtek HD Audio driver. In the Device Manager these two devices show drivers are up to date and working ok but Windows 10 will not load them and returns code 39. Other avenues of approach for the webcam returned an error code 0xA00F4244, which again had no answer. None of the Microsoft Support Help suggestions resolve the issue. There was no problem with these drivers in the earlier upgrades of version 1803. Is there a work around, or are Microsoft aware of the problem and will fix them in future updates? When?

:)

 

Updating Webcam Drivers

I have an ASUS GL551JW with a built-in webcam. I am having sync issues between the audio and video when I use Camtasia 8.6. The software manufacture told me to check my webcam drivers.

I checked the drivers and they are from 2006. They are Microsoft drivers. I contacted ASUS and they couldn't provide me any information on updated drivers, but they were able to give me the following details about my webcam:

I have been searching online but I'm not finding anything that is helpful for obtaining updated drivers. Maybe there aren't any updated drivers, but I am hoping that they've been updated since 2006.

I have already downloaded the Intel chipset drivers from ASUS. I am not sure if that would include the webcam drivers. That's what ASUS told me to download.

Device Manager lists the webcam as: USB2.0 UVC HD Webcam. I am using Windows 10.

Does anyone have any suggestions, or can someone help me find some updated drivers for this webcam?

P.S. I am planning on buying a "real" webcam in the next couple months, but until then, I need to try to get this one working. Everything works fine on this webcam, and the video is good, it's just out of sync with any recorded audio.

 

Webcam Driver Update is Automatically Deleted

Hi Brian,

Thank you for posting in Community, we understand your concern and we will try our best to help you resolve your issue.

I would suggest that you follow the steps mentioned below and check if you are able to rectify the issue.

Step 1:

Un-install/remove all the previous webcam driver software that are located in your PC.

Step 2: Go to Device Manager and follow the procedure below.

• Click on the Start button, and type “Device Manager” on the search bar.
• Open Device Manager, double click and expand Webcam
• Right-click the device, and click Uninstall.
• Windows will prompt you to confirm the device’s removal. Click
  OK to remove the driver.
• After the uninstallation is complete, reboot your computer.
• After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 driver for your computer and check.

Hope this information helps.

 

missing webcam drivers dell laptop

Hi,

This can occur when the driver is outdated or corrupted. What other steps have you tried so far to troubleshoot the issue. To isolate your concern, we recommend checking the driver in the Hidden Devices section on Device Manager. Kindly follow the steps
below:

• Press Windows key + X and select
  Device Manager.
• Click on View and select Show Hidden
  Devices.
• Check for the webcam under Imaging Devices.
• If the webcam is listed, then right-click on it and select Update
  Driver Software.
• Select Browse My Computer for Driver Software and follow the prompted steps.

For any results, kindly update this thread.