Windows 10: Webcam Issues

Hi All,


I've read several threads on webcam issues and it all seems to be related to the constant updates. The latest error I'm getting is attached. When I check my driver details, it states my built-in webcame is now a USB video device (version 10.0.17134.1). I've verified all of my privacy settings are enabled for both webcam and microphone (as previous threads suggested that). My notebook is brand new and purchased just last week. I've already reported this to the manufacturer (MSI) and thus far, they've not been able to diagnose further. The webcam function is enabled via Fn+F6. If anyone knows of a fix for this or can suggest other troubleshooting tips, please post for all. I'm hanging on by a thread but honestly I will likely exchange this for a Mac as I hear Macs don't crap up as often as Windows. Any suggestions there too? Thanks a bunch!

:)

 

webcam issue

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

The information which you have provided is not enough for us to determine the issue. Please provide us more information.

• What exact error message do you receive while using Webcam?
• Does this issue persist while using specific app/program or does it persist with all app using Webcam?

Method 1:

I suggest you to run the Hardware and Devices
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

If issue persist, I suggest you to try installing Webcam drivers in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check
if that helps.

• Download the Webcam drivers from the manufacturer’s website.

• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information is helpful. Do reply if you need further assistance, we will be happy to help you.

Thank you.

 

Webcam not work at all, Code 43, Could no migrate bla bla, tried 2 webcam, same issue

Hi Guillaume,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

The issue you are facing could be due to the Webcam driver is being outdated. Let’s try simple steps and check if this helps.
I suggest you to update the webcam driver manually and check if it helps. Follow the below steps.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Imaging devices and expand it.
  
• 
  Right click on the device driver and click on
  update.
  

If the issue still persist I would recommend you to go to the webcam manufacturer website and download the latest updated driver and install the same.

http://support.logitech.com/product/hd-pro-webcam-c920

For the error code 10, follow the above steps and try updating the controller device driver and check.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Webcam driver issues


A bit of pretext to explain the events that led up to the current problem:
A friend of mine asked me to look at his PC(Win10), which had a BSOD problem. After a short conversation and some checking around I figured out the problem. He had tried to install Avast antivirus and failed(avast got stuck in some kind of half installed state - some of the services where started on start-up) . I'm guessing that the already installed Kaspersky antivirus, had something to do with the Avast installation failing. To fix it, I went to safe mode, killed the avast processes and uninstalled it. That took care of the BSOD.

A few days later my friend called saying that his PC can't connect to the internet. After some standard troubleshooting nothing helped so I went over and it turns out that the network adapter and sound card had driver issues. Well no problem got the drivers from the manufacturers sites and everything worked. Also to note that I checked and the webcam was working at this point.

After about 2 weeks he calls again and says that the webcam is not working. So I connected with teamviewer and checked, turns out the webcam has driver issues. The problem is that the manufacturer does not provide any drivers I could use. Another thing to note is that the microphone on the webcam is working.

The used webcam is: DEFENDER C-090 Black
I have already confirmed that:

• the webcam is ok - connected it to another PC works perfectly;
• it's not a general Win10 issue - connected it to another Win10 PC found the drivers and works ok(no driver issue);
• connected another webcam to the PC - same issue, can't find drivers;
• there are no viruses(according to Kaspersky) and no maleware(according to MWB)

Does anyone have any suggestions, where the problem could be? I don't really want to do a Win10 reset if I can avoid it.
Thank you for any help you can provide.