Windows 10: Webcam works with Win 10 Camera app but does not work when using SKYPE or GoTo Meeting.

Webcam works with Win 10 Camera app on laptop but does not work when using SKYPE or GoTo Meeting. Error message is SKYPE Camera is not installed or being used by another application and GoTo Meeting Webcam is not detected

:)

 

Webcam stopped working on XPS 2720 when upgraded to Win 10


The Dell XPS 2720 is an all-in-one with an integrated webcam. Skype worked perfectly on Win 7 but since I upgraded to Win 10 I can no longer make video calls. To eliminate Skype as the source of the problem, I tried a third party product (www.testwebcam.com) as well as the Win 10 inbuilt Camera App. Both exhibited the same behaviour as Skype, i.e. the webcam light came on but no image appeared on the display screen, it remained dark.

In an effort to fix the problem I tried the following:

1. Logged onto the Dell site and updated the drivers. Five were installed but it had no effect.

2. Ran the Win 10 Hardware and Devices Troubleshooter. No webcam issues were reported.

3. Using the Control Panel Device Manager, expanded the list of Imaging Devices, clicked on Integrated Webcam listed there, uninstalled it, and rebooted the machine. That had no effect.

4. Uninstalled Skype and reinstalled the latest version in a last ditch attempt to fix the problem, which needless to say didn't work.

That's exhausted my ideas. Would very much appreciate your help.

 

Camera App not working & low FPS rate in Skype/Hangouts


Hello all!

I have some strange problem with my webcam.
When I open the Camera app I get "Something went wrong" 0xa00f4273 error.
... and the application crashes after that

In Skype/Hangouts the camera is working BUT the frame rates per seconds are very low - around 5. So the picture is really laggy.

My driver is: USB2.0 VGA UVC WebCam. Device manager says the driver is up-to-date. In ASUS's website there aren't any webcam drivers.

Do you have any suggestions?

Best regards,
Marin

 

Webcam not working

Hi,



Thank you for writing to Microsoft Community Forums.



This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
HP PCs - Webcam Troubleshooting (Windows 10, 8).



If you need any further assistance, please write back with the following information:

1. What happens when you are trying to access Camera app?
   
2. What is the exact error message you are getting?
   
3. What is version of Windows 10 that is installed on your device?
   
4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.
   

Regards,