Windows 10: WEbcams will not work on my PC

I have purchased two webcams, both HD 1080P, both said plug and play, and both will not work. I suspect it is a problem with windows 10, possibly updates as I can go to windows updates and download any updates shown. Once downloaded each says "in preparation" and the % done stays at 0.

I have also checked my device manager with the camera plugged in and it shows the camera with a yellow triangle with an exclimation mark inside. If I select update drivers I get an error message stating windows could not complete installation. If I select "camera" from the start menu I get a message that the camera can't be found.

I have tried to attach photos of the messages I get but for some reason I can't get the photos to upload.

Besides getting a new computer, what can I do to get this problem fixed. I might add that I am using the free version on Zoom and when I select the video icon it also tells me that no camera is attached.

My windows version is: 10.0.18362 Build 18362,

:)

 

Webcam not working

Hi,



Thank you for writing to Microsoft Community Forums.



This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
HP PCs - Webcam Troubleshooting (Windows 10, 8).



If you need any further assistance, please write back with the following information:

1. What happens when you are trying to access Camera app?
   
2. What is the exact error message you are getting?
   
3. What is version of Windows 10 that is installed on your device?
   
4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.
   

Regards,

 

My Webcam is not working with Microsoft Teams

Hi Antonio,

I have gone into settings as you said.

Microsoft Teams is listed under 'Some desktop apps might not appear in the following list or are not affected by this setting' which comes under the 'Allow desktop apps to access your camera'.

The Webcam works with the following apps: -

Windows Camera app

Skype (from Microsoft)

Zoom

I have checked that my Kaspersky software and it is allowing access by Teams to the Webcam. I uninstalled the Webcam driver and then reinstalled it.

As the Webcam works with all other apps then I believe it must be the interaction with Teams and my Webcam.

Please advise next steps please.

 

Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

Hi,

Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:

• Run the troubleshooter for Windows apps.
• Install the driver using the compatibility mode.

Get back to us with the results of the suggested troubleshooting steps.