Windows 10: webex cannot find my camera

am trying to start a meeting with webex and there is a message no camera detected. I cannot find my camera app and if I can it still does not work help!!!



:)

 

Camera not working with Cisco WebEx

Hi,



Thank you for writing to Microsoft Community Forums.



In regards to your concern, please help me with the following questions:

• Is the in-build application of the camera working on the computer?

You can try the troubleshooting steps for
Windows can't find or start the camera

Also try to provide firewall permissions for the Cisco WebEx application. It should work fine.



Hope it helps.



Let us know if you got the help you needed by clicking Yes or No.



Rohit Raina

Microsoft Community - Moderator

 

Camera not working with Cisco WebEx

The camera was working fine with Cisco WebEx. Then on joining a WebEx meeting, the WebEx application crashed while starting the video. Since then the camera on my Surface Pro 4 will not work in WebEx. It stays greyed out.

I have tried uninstalling and reinstalling the WebEx application. I have checked for updates to the camera driver and I seem to have the latest update.

Any ideas?

***Moved from: (Surface Pro 4 / Sound and camera)***

 

Camera not working with Cisco WebEx

Yes the camera works with the built in camera application as well as with skype and google hang-outs.

The camera was working with Cisco WebEx before it crashed, so all firewall rules should be fine as nothing changed since the application was working with the camera.