Windows 10: Webroot Filter Extension for Edge

Hello Microsoft Team,

I recently had to switch out my Mcore Surface Pro 4 and noticed that I couldn't install my webroot web filtering extension on my new device. At the store I could still download it on my old device but not on my new device. Both devices were running the latest windows update but I just couldn't find the extension on mine. Any idea why it has disappeared from the store on my new device?

:)

 

Extensions in Microsoft Edge

I too add my name to the list of people who find Edge useless without extensions.
Huge step backward folks.

 

edge extensions

Hello,

This issue with Microsoft Edge may occur if there is a system conflict. To isolate the issue, please answer the following questions:

• When did you first encounter the issue?
• Can you give us a screenshot of the exact error message when you reopen Microsoft Edge?
• What are the troubleshooting steps you've tried so far?

You can also check out this helpful
article about extensions on Microsoft Edge for more information.

Hope this helps and we'll keep an eye out for your reply.

 

Cannot install extensions in Edge

Hi,



I realize the inconvenience you are experiencing with installing Extension in Microsoft Edge. I will certainly help you with the issue.

I would suggest you to follow the steps mentioned below and check if that helps:

• 
  Launch your Edge browser and click on the 3-dotted
  More link. You will see an Extensions item.
  
• 
  Click on Extensions to open the following panel. Here you will see a
  Get extensions from the Store link.
  
• 
  Currently, extensions like Amazon Assistant, Evernote Web Clipper, LastPass, Mouse Gestures, Office Online, OneNote Web Clipper, Page Analyzer, Pinterest Pin It Button, Reddit Enhancement
  Suite, Save to Pocket, Translate for Microsoft Edge, etc., are available for Edge.
  
• 
  Clicking on one of them will open the Windows Store page which offers this extension.
  
• 
  Click on the
  Free button to install it.
  
• 
  To enable the extension, click on
  Turn it on. If you do not want to enable it, click on Keep it off. Once you do this, you will see this entry in the list of extensions installed. Here you see only one as I have installed only one extension.
  
• 
  Once the Edge extension is enabled, you will see it added to your panel. Right-clicking on it will offer you two options:
  

• 
  Show next to address bar
  
• 
  Manage.
  
  
  

• 
  You can toggle the switch to On/Off position – for the Pin It button as well as for showing it next to the address bar.
  
• 
  You will also see buttons that show you more
  Options and one that lets you Uninstall the Edge extension.
  
• 
  Clicking on
  Options will show additional settings offered for that plugin in a new browser tab that will open automatically.
  
• 
  Clicking on
  Uninstall will uninstall the Edge extension.
  
• 
  The settings and options available for each extension, will of course differ.
  

Hope this information helps.



Please get back to us with an update on the issue, we will be happy to help.