Windows 10: Website viewing problems.

Discus and support Website viewing problems. in Browsers and Email to solve the problem; Occasionally when in a website, I click for the next page and the window goes black and the tab shows something like "search (1 x 1)". It varies but... Discussion in 'Browsers and Email' started by sydh, Feb 9, 2020.

  1. sydh Win User

    Website viewing problems.

    Occasionally when in a website, I click for the next page and the window goes black and the tab shows something like "search (1 x 1)". It varies but there is always the (1 x 1). It looks like there maybe a single pixel in the centre of the screen which is presumably the 1 x 1. I have tried clearing the cache in Chrome with no effect.
    I have found when I login to my router, I get the same with any following pages, but if I replace the URL with the numbers i.e., then all pages appear correctly. Maybe this would be the same with websites, but I obviously do not have the IP's for them.
    This only happens on some websites. The majority display correctly.
    Any ideas anyone?

    sydh, Feb 9, 2020

  2. Unable to view or download videos from websites

    Hi Nelson,

    Thank you for posting your question in Microsoft Community. We are glad to assist you.

    To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

    • Did you make any specific hardware or software changes prior to this issue?
    • Is the issue specific to a particular website?
    Internet Explorer 11 comes with the latest version of flash player pre-installed. So, the issue may rest with the particular page having compatibility issues with the Internet Explorer or there may be an issue with the flash
    player configuration settings in Internet Explorer. Hence, I would suggest you to try the following diagnostic steps to get started in the correct direction and check if the issue persists:

    Method 1:

    I would suggest you to try opening the page in the compatibility view and check if you are able to view the video.

    Fix site display problems with Compatibility View Method 1 does not resolve the issue, proceed to Method 2.

    Method 2:

    Try the additional steps provided in the following link.

    Why won't videos play in Internet Explorer?

    Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
    Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

    Method 3:

    As slightly mentioned in the Method 2, make sure that the necessary add-ons are enabled in Internet Explorer. To do this, follow these steps:

    • Open Internet Explorer.
    • Tap or click the Tools button
    • In the Currently loaded add-ons list, click Run without Permissions.
    • Look for the following add-ons in the list that's displayed. If any of these add-ons are listed, make sure the Status for each is listed as Enabled.
    • Shockwave Active X Control
    • Shockwave Flash Object
    • Java Plug-in (may be multiple add-ons)
    • QuickTime Plug-in (may be multiple add-ons)
    • Windows Media Player
    Having done the above steps, check if the websites are functioning properly.

    Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.
    Anupkarkal1709, Feb 9, 2020
  3. Darshan J Win User
    Unable to view images on websites

    Hi Denis,

    To assist you better please help us with the below information.

    • Which Web browser are you using to use view the Website?
    • Is the issue specific to certain website or all the websites?
    If you are using Microsoft Edge make sure adobe flash player is turned on.

    To Turn on adobe flash player: Open Edge> go to More > Settings > Advance settings > Turn on Use adobe flash player>

    Under the same advance settings tab scroll down, under cookies dropdown select “Don’t block cookies”.

    Suggest you clear the Clear browsing data
    option of Microsoft Edge and check if you still face the issue. To do so perform the steps below.

    • Open Microsoft Edge, go to More > Settings.
    • Select choose what to clear under Clear browsing data, then tick the checkbox (es) for the information that you want to clear.
    Microsoft Edge help

    If you are using Internet explorer I suggest you to follow the below methods and check if it resolves the issue.

    Method 1: Clear the SSL state

    In some instances there may be corrupted information in the Secure Sockets Layer (SSL) cache; this corrupted information can cause websites to not load correctly. This information is cleared each time you
    restart your computer but can be removed by using the Clear SSL State option in Internet Explorer without having to restart your computer. To do this, follow these steps:

    a) Open Internet Explorer

    b) In Internet Explorer, click Tools, and then click Internet Options

    c) Click the Content tab, and then click Clear SSL state

    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
    Darshan J, Feb 9, 2020
  4. Arun B J Win User

    Website viewing problems.

    scrolling down within websites


    Thank you for posting the query on Microsoft Community.

    We understand how you feel about the situation. We're sorry for the trouble.

    I suggest you to follow the steps below and check, if it helps:

    • What is the make and model of the touchpad?
    • When did this issue with touchpad start?
    From what you have mentioned, I would suggest you to try these steps to see if it resolves the issue

    Method 1: Troubleshoot

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your touch screen. Refer these steps:

    • Press Windows key +X, select Control panel
    • Change the view by option on the top right to Large icons
    • Click on troubleshooting and click on the view all option on the left panel
    • Run the Hardware and devices troubleshooter
    Method 3: Compatibility mode

    I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

    • Right click the driver installation file and select Properties then tap or click the Compatibility tab.
    • Place a check in the Run this program in compatibility mode.
    • Tap or click the drop down box and select Windows 7, then tap or click OK.
    • Try installing the driver and check.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help
    Arun B J, Feb 9, 2020

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