Windows 10: website viewing

When I open some websites the upper portion takes up almost all available screen space.Then if I wish to go to a section or click on a subject it opens but it opens in only about 1 inch of screen. It is a Toshiba satellite laptop,Windows 10.

:)

 

Unable to view or download videos from websites

Hi Nelson,

Thank you for posting your question in Microsoft Community. We are glad to assist you.

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

• Did you make any specific hardware or software changes prior to this issue?
• Is the issue specific to a particular website?

Internet Explorer 11 comes with the latest version of flash player pre-installed. So, the issue may rest with the particular page having compatibility issues with the Internet Explorer or there may be an issue with the flash
player configuration settings in Internet Explorer. Hence, I would suggest you to try the following diagnostic steps to get started in the correct direction and check if the issue persists:

Method 1:

I would suggest you to try opening the page in the compatibility view and check if you are able to view the video.

Fix site display problems with Compatibility View

http://windows.microsoft.com/en-IN/internet-explorer/use-compatibility-view#ie=ie-11If Method 1 does not resolve the issue, proceed to Method 2.

Method 2:

Try the additional steps provided in the following link.

Why won't videos play in Internet Explorer?


http://windows.microsoft.com/en-au/internet-explorer/videos-dont-work#ie=ie-11

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer
Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset.

Method 3:

As slightly mentioned in the Method 2, make sure that the necessary add-ons are enabled in Internet Explorer. To do this, follow these steps:

• Open Internet Explorer.
• Tap or click the Tools button
  
• In the Currently loaded add-ons list, click Run without Permissions.
• Look for the following add-ons in the list that's displayed. If any of these add-ons are listed, make sure the Status for each is listed as Enabled.
  

• Shockwave Active X Control
• Shockwave Flash Object
• Java Plug-in (may be multiple add-ons)
• QuickTime Plug-in (may be multiple add-ons)
• Windows Media Player

Having done the above steps, check if the websites are functioning properly.

Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.

 

Unable to view images on websites

Hi Denis,

To assist you better please help us with the below information.

• Which Web browser are you using to use view the Website?
• Is the issue specific to certain website or all the websites?

If you are using Microsoft Edge make sure adobe flash player is turned on.

To Turn on adobe flash player: Open Edge> go to More > Settings > Advance settings > Turn on Use adobe flash player>

Under the same advance settings tab scroll down, under cookies dropdown select “Don’t block cookies”.

Suggest you clear the Clear browsing data
option of Microsoft Edge and check if you still face the issue. To do so perform the steps below.

• Open Microsoft Edge, go to More > Settings.
• Select choose what to clear under Clear browsing data, then tick the checkbox (es) for the information that you want to clear.

Microsoft Edge help

https://support.microsoft.com/en-us/products/microsoft-edge

If you are using Internet explorer I suggest you to follow the below methods and check if it resolves the issue.

Method 1: Clear the SSL state

In some instances there may be corrupted information in the Secure Sockets Layer (SSL) cache; this corrupted information can cause websites to not load correctly. This information is cleared each time you
restart your computer but can be removed by using the Clear SSL State option in Internet Explorer without having to restart your computer. To do this, follow these steps:

a) Open Internet Explorer

b) In Internet Explorer, click Tools, and then click Internet Options

c) Click the Content tab, and then click Clear SSL state

Let us know if you need any further assistance on Windows related issues and we will be glad to help.

 

My Viewing Language Isn't Changing

Hi,

Compatibility on the browser that you're using can be the reason why Chinese characters are showing on some of the website. Adding those website to your Compatibility View list might fix this issue. However, we would like to know what browser is affected
with the issue. If you're using Internet Explorer 11, we suggest that you fix the site display issues with Compatibility View by following the steps below:

• Open Internet Explorer, select the Tools button .
• Click on Compatibility View settings.
• Under Add this website, enter the URL of the site you want to add to the list, and then select
  Add.

We're looking forward to your feedback.