Windows 10: Weird Bluetooth Dongle Issues in two different places

Discus and support Weird Bluetooth Dongle Issues in two different places in Windows 10 Support to solve the problem; A week ago a wireless keyboard started working wonky. Moving my finger on the trackpad it got all jumpy and the wireless keyboard had to be much closer... Discussion in 'Windows 10 Support' started by The Pool Man, Jan 25, 2019.

  1. Weird Bluetooth Dongle Issues in two different places


    A week ago a wireless keyboard started working wonky. Moving my finger on the trackpad it got all jumpy and the wireless keyboard had to be much closer to the TV to work as intended.

    Then, yesterday, my wireless mouse got wonky too. If I went to do a click and drag, it would essentially let go of what I was dragging. The mouse become bumpy and sluggish.

    I changed batteries on both items to no avail. My concern is that both use bluetooth dongles, and if each became wonky on two different PCs, I wonder if some sort of update has done this.

    Does this issue ring a bell with anyone?

    :)
     
    The Pool Man, Jan 25, 2019
    #1

  2. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
     
    surfsk8snow.jah, Jan 25, 2019
    #2
  3. ezra_vdj Win User
    Same Bluetooth Dongle - Different OS - Different Range

    Background:

    My laptop has undergone a serious upgrading and turned into a project for me - part of this upgrade was to

    1. Take the optical drive bay out, install a second HDD and make it a hackintosh
    2. Install a Bluetooth dongle inside the shell and increase it's range so I can stream Bluetooth audio to a speaker from a reasonable distance.
      I managed to hackintosh successfully and today I had the chance to upgrade the inner Bluetooth system, with the intent to extend it's range (you can read more into it here).

    Testing the outcome of my upgrade yielded something interesting. I have a Bluetooth speaker that sits in the kitchen to play audio from, and whilst testing the range in Windows 10, I found that I have to basically sit no longer than 1m away from the receiver for the audio not to be choppy (no improvement). However, it got interesting upon booting into El Capitan and discovering that I could sit a proper 6m away and the audio to be crystal clear(!)

    Question:

    Could someone please tell me why I am able to get a much greater range out of my Bluetooth dongle in El Capitan compared to Windows 10. Same dongle, same computer - different operating systems. Would it have to something with the default drivers? Or something to do with the communication between devices and packets?

    Cheers guys.
     
    ezra_vdj, Jan 25, 2019
    #3
  4. nick255 Win User

    Weird Bluetooth Dongle Issues in two different places

    Can't get Bluetooth working...

    If your sure that its recognised properly then have a look on this links page http://www.holtmann.org/linux/bluetooth/

    The only thing i can think of to fix if it isnt recognised by linux is the following:

    Firstly you have to find out what chipset your bluetooth dongle uses.
    Secondly i think your going to have to basically compile your own kernel and include the module for the chipset that your bluetooth dongle uses.
    Thirdly depending on if you add it to the kernel or as like built in you will have to add the name of the module to a config file which is used when you boot linux.

    If the kernel doesnt have support for your bluetooth dongle then you can either try and find a different copy of the kernel which does or try and find the driver for it.

    To recompile your own kernel however requires a whole guide itself , plus different linux distro's will have different kernels with different options and slightly different config files.

    Only thing i can suggest is going to www.gentoo.org and reading through their handbook, its basically step by step setting up linux manually, in the handbook there is a page or two on recompiling your kernel for your particular configuration.
     
    nick255, Jan 25, 2019
    #4
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Weird Bluetooth Dongle Issues in two different places

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