Windows 10: weird headphone issue

Discus and support weird headphone issue in Windows 10 Drivers and Hardware to solve the problem; so I'm using my Bluetooth headphones from Sennheiser and they connect just fine but the audio output and input are weird now I want to say this first... Discussion in 'Windows 10 Drivers and Hardware' started by chibisuke1219, May 25, 2020.

  1. weird headphone issue


    so I'm using my Bluetooth headphones from Sennheiser and they connect just fine but the audio output and input are weird now I want to say this first there's two outputs even though one of the outputs can be used as an input as well but the other output cant the first output the one that's only an output is called headphones HD 4.50btnc stereo the second output the one that can be used as both in and out is called headset HD 4.50btnc hands-free AG audio now it gets even weirder so in some games like Roblox for example the stereo one works just fine but in games like rainbow 6 siege the stereo only picks up voice chat or nothing at all and the hands free AG only picks up the game audio and not the voice chat now I've already tried troubleshooting my sound and Bluetooth and that doesn't work I turned off all audio enhancements and I've checked the drivers for the Bluetooth and the sound nothing is working please help

    :)
     
    chibisuke1219, May 25, 2020
    #1
  2. Joan Pin Win User

    Headphones, microphone issue.

    Hi Alise,

    This issue may be due to driver compatibility. We'd like to ask additional information to better assist you. Please answer the following:

    • Are you getting any error message?
    • When did the issue start?
    • Were there any recent changes made prior to this?
    • Have you tried using a different headphone to isolate the issue?
    • What troubleshooting steps have you tried so far?

    In the meantime, we suggest that you set the headphone as the default device on your computer. Here's how:

    • Open Control Panel.
    • Select Hardware and Sound.
    • Click Sound.
    • Choose Headphones and click Set default button at the bottom.
    • In some cases, there is no headphone option alone, but Speakers/Headphone. If that’s the case, select that and click
      Set default button at the bottom.
    • Press OK.

    If the issue persists, then you can update your driver by following the steps
    here
    .

    Feel free to respond if the provided steps work for you.
     
    Joan Pin, May 25, 2020
    #2
  3. Headphone Sound Issue

    Hello,

    This issue could be related to the drivers on your computer or there's a problem with the headphones itself. For us to effectively assist you, we would like to ask a few questions:

    • Could you tell us when did the issue start?
    • Are you referring to brand new headphones?
    • Have you tried updating the sound card drivers on your computer by checking the latest driver that is available from the manufacturer's website?
    • Have you tried all the troubleshooting steps provided in this article? If not, we advise that you try to perform
      the steps in the article and see if it helps.

    Meanwhile, if you haven't tried downloading and installing the latest driver from the manufacturer's website, we suggest that you try it and check if you will experience the same issue.

    Do get back to us so that we can further help.
     
    Stephanie Sal, May 25, 2020
    #3
  4. weird headphone issue

    [WTB][EU]   Beginner audiophile headphones

    i would also recommend looking at the Audio Technica m50s if this is your first step into audiophile headphones.

    most of the cans you listed will also need an amp to push them.
     
    THRiLL KiLL, May 25, 2020
    #4
Thema:

weird headphone issue

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