Windows 10: Weird issue with headset cutting out.

Since upgrading to 1803. I find sometimes my HyperX Cloud Alpha headset sound and mic will cut out on me. Since this headset isn't a USB connected device. They're are no drivers for them. I don't see anything under device manager. They are connected to my front plugs on my case. I have to physically unplug and re plug them in to work. Any suggestions on solving this. Could it be a sound driver issue? Thanks.

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Sound cuts out when in game and call

Hello Lilium,

We realize the inconvenience you are experiencing with Sound cut's out in between games and calls. We will certainly help you.

• What happens when you only play the game and not use any other application? Does the sound stay?
• Have you installed all pending Windows updates?

For now we suggest you to try the steps from the link below and check if it helps:

Fix sound problems

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

Cutting and copying in Paint greyed out

Hello Mary,

We realize the inconvenience you are experiencing with Paint greyed out option in Windows 10. We will certainly help you.

• How exactly are you opening the pictures in Paint?
• Have you tried to copy and paste the pictures in paint and check?

We suggest you to once try copy the picture and then paste it in paint and check if you are able to use the cut option.

Let us know the status of the issue. We will be happy to assist you further.

Thank you.