Windows 10: What can I do if my computer is not taking the scrolling command from my mouse?

Whenever I'm using the scroll wheel on my mouse, it doesn't do anything, it won't move any of the pages up or down. I tried cleaning it and that didn't work. I tried using a different mouse AND IT STILL ISN'T WORKING! So, at this point I'm thinking it's the computer's fault. But apparently, I'm the only person in the world who has this problem, so what am I supposed to do now?

:)

 

How do I change scroll direction of a mouse NOT listed under Mice?

Thanks; yes, those are great directions and did work to change the direction of the wired mouse that came with the computer. But the mouse I'm using doesn't show up as a mouse in the hardware list, so I can't follow the rest of those steps. I need the mouse to appear on the list of mice in order to complete this sequence.

 

Mouse scrolles up when im scrolling down

There may be an issue with the driver of your mouse that is why you're encountering difficulties when scrolling. We suggest that you uninstall the driver of your mouse, and then restart the computer to re-install the driver. To do this, follow these steps:

• Right-click the Windows logo (Start button).
• Choose Device Manager.
• On the Device Manager window, double-click Mice and other pointing devices.
• Right click the mouse driver, and then click Uninstall.
• On the prompt window, click the check box and click OK.
• Turn off the computer by pressing the ALT and F4
  buttons together, and then press Enter. Please take note that you may need to press the buttons twice for you to see the window that will allow you to turn off the computer.
  
• After turning off the computer, turn it on after 10 seconds.
• Check if you can scroll properly.

Kindly share with us the result.

 

How do I change scroll direction of a mouse NOT listed under Mice?

I have a new computer (Dell) and have never before had a PC (Macs only). I connected my favorite mouse, a Logitech M325, and it's working in the normal way. But I want to change the scroll direction to Natural Scrolling - what I'm used to. I've followed the directions available online. Under Mice - Hardware in Control Panel, there's just one mouse listed, an HID-Compliant mouse. First, I assumed that was the one I was using, so I changed it. Turns out that applied to the wired mouse that came with the computer and its scroll direction was successfully changed, as I found out when I plugged it back in. So these directions would work with my computer, but my mouse just isn't showing up as an HID-compliant mouse in the Mice area. I think I found it though...listed as a keyboard. And keyboards don't appear to have a path with a numeric string where I could change the digit to reverse scrolling. I'd appreciate any suggestions on how to fix the scrolling - either how to get my mouse to show up in the Control Panel as a mouse, or a work-around. Thanks.