Windows 10: What Causes a failed Console Update (Xbox One)

I call upon the knowledge of those far greater than I, a lowly n00b, in all aspects. I found a listing on ebay for an xbox one x console for a low bid price, but the caveat was the attempts to update it keep failing at 73%. I messaged the seller in question, asked him if he did a soft/factory reset on it to try and fix the update issue, if there were any noises coming from the console that shouldnt, and he says no on all counts, not even a single error code given (not from a lack of effort, just stops at 73% then and there)

I want to know, could the issue with an xbox one console (either base Xbone, Xbox One S, Xbox One X) not updating past a certain point be its internal hard drive suffering a potentially fatal error, needing to send it to whatever repair department its housed to in the mean time?

:)

 

Xbox one s

Hi edblocked,

It seems that a corrupted file is affecting you to install the game on your Xbox One S console. For us to better assist you, kindly provide us the following information below:

• Can you tell us when did the issue start?
• Are you getting the same error code when trying to install other games or app on your console?
• What troubleshooting steps have you tried so far?

In the meantime, I recommend that you check if your console installed the latest updates first so that we can ensure that it wasn't causing the issue. In addition, I recommend that you perform the following steps below before trying to install the app:

Steps 1: Clear the storage cache on your console.

1. Press the Menu key on your controller.
2. Click Settings, then go to Disc & Blu-Ray.
   
3. Select Persistent Storage.
4. Click Clear Persistent Storage.

Step 2: Power cycle your Xbox One console.

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply. 
3. Plug the console power cable back in.  
4. Turn on your Xbox One console.

Keep us updated with the result. We'd be glad to further assist you.

 

Xbox one auto scrolling downwards

Hi samlloyd98,

Let's try to isolate this issue so that we could figure out what's causing your Xbox One from automatically scrolling downward. Kindly provide us the following information:

• May I know when did you notice this issue?
• Can you tell us if you recently updated your Xbox One?
• Does the issue occur even if the controllers are not connected to your Xbox One?

In the meantime, I recommend that you power cycle your Xbox One console by performing the following steps:

• Turn off the Xbox One console by pressing the Xbox button
  on the front of the console for about 10 seconds until it shuts down completely.
• Unplug the console's power cable. Wait 10 seconds.
  Important Be sure to wait 10 seconds. This step resets the power supply.
  
• Plug the console power cable back in.
• Press the Xbox buttonon your console to turn on the Xbox One.

We look forward to your reply.

 

Xbox One Game Streaming Sign In Issue

Thanks for keeping us in the loop. With the information you have provided, it seems that the console has something to do with the issue. To further isolate the issue, kindly perform the steps below on your console:

• Turn off your Xbox One console.
• Remove all the cables on it and let it rest for 3 minutes.
• Reconnect all the cables and turn on the console again.

After performing the steps above, kindly reset the console again and check if still does the same thing.

If the issue persists after doing the steps, we suggest that you get in touch with our Xbox Chat support for further troubleshooting steps. To contact Xbox Chat support, you may click this

link.

Kindly provide us an update with any results.