Windows 10: What causes pc to freeze Not shutting down

Hello friends. I just bought a gaming computer and after 2 or 3 days started to freeze. i give back to place i bought it and they said its motherboard and they gave me another one. Next day same thing happened can anyone help me please. when it freezes everything seems normal all fans are working but mouse and keyboard freezing and i had to unplug or shut down from power button. Also it takes too much time to turn it on again because when i try to turn it on it is freezing while booting or sometimes screen is not turning on and I had to turn it off again until it boots normal. sorry for my ba

:)

 

Windows 10 Home freezes

Hi Macboatmaster

Yes it is connect cause i use that device as principal audio
If i disconnect it, the device disappear from the list and i can't uninstall it
I remember that when i was testing the PC with OCCT i had high temperatures on CPU package (TSI) : max 105.75 °C

Ok i did this 2 times
- first time: it freezed
- second time: hasn't freezed yet

Before the full shutdown i had 2 freezes
At the start the icons are white and take time to load

EDIT: The PC freezed after the second full shutdown, and happen also with the Focusrite Scarlett 2i4 (1st gen) unplugged.

 

Win 10 updates cause PC to freeze

Hi,

This issue may happen due to several reasons such as software conflicts. To better assist you, kindly answer the following questions:

• What is the update that your PC trying to install?
• Are you encountering any error messages?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you run the
Windows Update troubleshooter and see if this resolves the issue.

Regards.

 

PC does not shut down requires forece shut down

Hello,

We really appreciate your patience. Let me give you few more troubleshooting steps which might apply to your situation and ascertain the cause of the issue.

• Try removing all the external peripheral devices including all usb drives except keyboard, mouse and monitor and check.
• Try to shut down the computer while forcing the running applications and check the results in the subsequent restart. Follow the below steps.
  

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  shutdown -s -f and press enter.
  

If it still does not help, try to view the Event IDs in Event Viewer to check for specific events triggering the issue.

To view activities in Windows, I suggest you to open the Event Viewer. To do so, follow the below steps.

• Go to the Control Panel and choose to click on the
  Administrative Tools icon.
• The above action will open up a new window of the Administrative Tools where you will see the
  Event Viewer.
  

Please write to us with the results.

Thank you.