Windows 10: What causes the computer to do a back out of MS updates?

What causes the computer to do a back out of MS updates?

:)

 

Internet connection causes computer to loose power.

Hello Cliff,



An outdated network adapter can be one possible reason for this.
To isolate the issue, kindly provide us these details:

• Have you made any changes on your computer prior to the issue?
• How are you connected to the internet? Is it via Ethernet cable or is it wirelessly connected?
• Have you installed the latest Windows updates?

To help us diagnose the cause of this error, we would suggest that you follow these steps:



Step 1: Boot into safe mode and check if the issue persists

Safe mode starts Windows with a minimal set of drivers and services. To boot into safe mode, kindly follow the steps on this link.



Step 2: If issue does not persist in safe mode, we suggest you to place the computer in clean boot and check which third party application driver is causing the issue.

Follow the steps on this link to
perform a clean boot.



Note: After troubleshooting, make sure to set the computer to start as usual as mentioned in Step 7 in the above KB article.



We’ll keep an eye out for your response.

 

Computer shuts down abruptly and boots itself back up. Likely the cause of a Kernel-PnP error

Hi,



Thank you for your response.

• 
  Have you updated all the drivers?
  
• 
  Have you installed all the Pending updates?
  

I suggest you to follow the steps below and check if it helps.

Step 1:I suggest you to update the Display drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand Display Adapter and Select Graphic.

c. Right-click on the Graphic and click on Update driver software.

d. Restart the computer and check.



Step 2: I suggest you to check for the latest updates.

• 
  Press Windows logo key +R, enter
  MS-settings: and then press OK. This opens Settings.
  
• 
  In Settings, go to Update & security >
  Windows Update, and then select Check for updates. Install any available updates and restart your PC if required.
  

Keep us posted on this issue so that we can assist you better.

 

Windows 10 update: start up and sleep issues caused

Dear Vijay,

Thank you for your response: apologies for slow feedback.

Regarding step 1 - doing a restore point : I tried this twice and twice it failed. Now, the date of the update that caused the issue (13/14 September 2019) has disappeared from the history list. Is there a way of finding it, still?

Regarding Step 2- the list of updates installed: the two suggestions above do not seem to appear in the list in the window "Installed Updates".

There are two updates listed for 13 September - Security Update for Adobe Flash Player and Security Update for Microsoft Windows.

Could you advise what I might try next?

Thank you so much.