Windows 10: What do I do about the message "A current driver on your PC may be better than the driver...

What do I do about the message "A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install."


Why would Microsoft "keep trying to install" an inferior driver? There is no reasonable action on my part suggested.


I was NOT trying to install anything. That message just showed up on its own when I looked at update status.


P.S. I could find NO WAY to contact technical support other than the "virtual agent" who seemed more interested in explaining how to run windows and in telling me how great windows is!

:)

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.

 

ATI Driver install problems

Hi!

There seems to be a kind of a mess after deletion of your current driver.
Have you tried step-by-step drivers update procedure including Driver Sweeper, deleting Prefetch and Temp folders, etc?

 

Latest Drivers

Hi Gavin,

The error message that you receive when playing Scrap Mechanic is possibly caused by an outdated graphics card driver. To properly isolate your concern, please clarify the following information:

• What steps have you tried so far to resolve the issue?
• Have you tried to update the graphics card driver on your PC?
• Have you made any changes to your computer prior to the issue?

In the meantime, make sure that you install all the critical and important updates on your PC by following the steps on this

link.

We also suggest that you determine which version of DirectX is currently on your computer. 

• Click Start, and then type dxdiag in the search box. 
• Hit Enter. 
• Under the System tab, make sure that the DirectX Version is DirectX 12.