Windows 10: What happened to my surface?

Discus and support What happened to my surface? in Windows 10 Ask Insider to solve the problem; [ATTACH] submitted by /u/WeirdInjury0 [link] [comments] https://www.reddit.com/r/Windows10/comments/lqzcnc/what_happened_to_my_surface/ Discussion in 'Windows 10 Ask Insider' started by /u/WeirdInjury0, Feb 23, 2021.

  1. What happened to my surface?

    /u/WeirdInjury0, Feb 23, 2021
    #1

  2. Problem updating Windows Surface Pro 4 with Windows 10 feature updates

    Hi,

    I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

    What I did to reset your Surface from a USB recovery drive was:
    Step 1: Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2: Insert the USB recovery drive into the USB port on your Surface.
    Step 3: Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4: When the Surface logo appears, release the volume button.
    Step 5: When prompted, select the language and keyboard layout you want.
    Step 6: Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7: Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8: Select Yes, repartition the drives, and on the next page, select Next.
    Step 9: Choose Just remove my files.
    Step 10: Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    This always fails and I have to do the below which continues installation.
    Windows 10 Installation Media:

    1. Insert the Media (DVD/USB) in your PC and restart.
    2. Boot from the media.
    3. Select Repair Your Computer.
    Select Troubleshoot.

    1. Choose Command Prompt from the menu:
    Type in the command:
    Diskpart
    Type in the command:
    List disk (Note which disk is your Boot drive number mine is 0)
    Type in the command:
    Sel disk 0
    Type in the command:
    List vol (Note which volume is the EFI partition mine is 4)
    Type in the command:
    Sel vol 4
    Type in the command:
    assign letter=V:
    Type in the command:
    Exit
    Type in the command:
    V:
    After you have assigned a drive letter Using Diskpart You can format the EFI partition:
    Example: if you assigned a letter V to the partition the command would be:
    format V: /FS:FAT32
    Type in the command:
    bcdboot C:\windows /s V: /f UEFI


    Now I have an issue that I cannot install Feature Updates. They keep failing to install.
    Any ideas how to resolve issue?
     
    jaburmester, Feb 23, 2021
    #2
  3. Brink Win User
    Boot Surface Laptop to USB - no Volume button

    Hello Jimmy, What happened to my surface? :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Feb 23, 2021
    #3
  4. Roohi_Taj Win User

    What happened to my surface?

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.


    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit


    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update
    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Feb 23, 2021
    #4
Thema:

What happened to my surface?

Loading...
  1. What happened to my surface? - Similar Threads - happened surface

  2. Does anyone know why this has happened. I need help. What happened was, I turned it on, put...

    in Windows 10 Ask Insider
    Does anyone know why this has happened. I need help. What happened was, I turned it on, put...: [ATTACH] submitted by /u/Al_xve [link] [comments] https://www.reddit.com/r/Windows10/comments/lvka4e/does_anyone_know_why_this_has_happened_i_need/
  3. Need help ASAP! This has happened during an update! Been like this for 30 mins!

    in Windows 10 Ask Insider
    Need help ASAP! This has happened during an update! Been like this for 30 mins!: [ATTACH] submitted by /u/delayedcheese778 [link] [comments] https://www.reddit.com/r/Windows10/comments/lvjfhs/need_help_asap_this_has_happened_during_an_update/
  4. Can someone please explain to me what this is? Every time I press my “P” key this happens....

    in Windows 10 Ask Insider
    Can someone please explain to me what this is? Every time I press my “P” key this happens....: [ATTACH] submitted by /u/4Four4four4four4 [link] [comments] https://www.reddit.com/r/Windows10/comments/lv3srx/can_someone_please_explain_to_me_what_this_is/
  5. Not sure why this is happening

    in Windows 10 Ask Insider
    Not sure why this is happening: Hey everyone! I'm not too sure why this is happening. Everytime i click something, it rapidly scrolls up and I can't make it stop. Is there a reason why this may be happening? How do I fix this? Thanks in advance! I am on a acer aspire e15 windows 10 laptop....
  6. Happens when I click an app on the task bar

    in Windows 10 Ask Insider
    Happens when I click an app on the task bar: [ATTACH] submitted by /u/TutePM [link] [comments] https://www.reddit.com/r/Windows10/comments/lumg85/happens_when_i_click_an_app_on_the_task_bar/
  7. Unable to order Microsoft Complete for Surface Laptop - "Something happened on our end"

    in Microsoft Windows 10 Store
    Unable to order Microsoft Complete for Surface Laptop - "Something happened on our end": Hi , For many days now my many attempts to order Microsoft Complete for Surface Laptop fail with this message: Try that again Something happened on our end. Waiting a bit might help. SVC-GetWarrantySessionId t5jK7dqeUkKinGLL.16.1.11.9 2020/03/26 - 01:05:15 UTC Regards,...
  8. Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog

    in Windows 10 Support
    Strange happenings on 2 x Surface Pro X - No Office, PIN, Facial Recog: Hi All, Chris Phillips from NZ here!.. nice to meet everybody and hoping there's some good Surface geeks who can help! Bought a Surface Pro X as it suits my browsing / Tablet / Productivity needs. Within the first days of owning, started having issues directly relating to...
  9. Surface Pro 4 battery drained out while its off. Why is this happening?

    in Windows 10 Performance & Maintenance
    Surface Pro 4 battery drained out while its off. Why is this happening?: I am getting frustrated with this issue, really suffer. Further to the response by Edd in the post link: https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-4-huge-battery-drain-whilst-off/9ff401f4-d4b7-4ea6-8de1-54953d38f76c I do have the same issue raised by...
  10. Surface book 2 is freezing and occasionally i get a black screen and nothing happens

    in Windows 10 BSOD Crashes and Debugging
    Surface book 2 is freezing and occasionally i get a black screen and nothing happens: the black screen has happened several times and I press the power button and nothing happens. I wait a few hours and it comes back eventually. the freezing is happening on a more frequent basis particularly with outlook and Chrome....