Windows 10: What is causing this WHEA_UNCORRECTABLE_ERROR

About two weeks ago, my system started getting random BSODs with different error messages. They increased in frequency until i couldn't boot into windows any more.

So, I cleaned the SSD and installed a new windows10.


after about a day a BSOD with the WHEA_UNCORRECTABLE_ERROR message started appearing again. No other error codes though.


I want to know what exactly is causing this BSOD so I can try to fix it.



I installed 'WinDbg Preview' to view the memory dumb file and this is what it showed me:


Microsoft R Windows Debugger Version 10.0.20153.1000 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 18362 MP 8 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalEdition build lab: 18362.1.amd64fre.19h1_release.190318-1202Machine Name:Kernel base = 0xfffff803`2fa00000 PsLoadedModuleList = 0xfffff803`2fe461b0Debug session time: Tue Oct 20 11:24:10.422 2020 UTC + 2:00System Uptime: 1 days 3:01:15.928Loading Kernel Symbols...........................................................................................................................................................................................................................Loading User SymbolsLoading unloaded module list...............................................For analysis of this file, run !analyze -vnt!KeBugCheckEx:fffff803`2fbc2ce0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffc181`d2c8cb60=00000000000001242: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************WHEA_UNCORRECTABLE_ERROR 124A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.Arguments:Arg1: 0000000000000000, Machine Check ExceptionArg2: ffff9c0ebaede028, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 5171 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on MAA Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 5195 Key : Analysis.Memory.CommitPeak.Mb Value: 79 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: 19h1_release Key : WER.OS.Timestamp Value: 2019-03-18T12:02:00Z Key : WER.OS.Version Value: 10.0.18362.1 Key : WHEA.MCiStatus.Code Value: 0xbe00000000800400 Key : WHEA.MCiStatus.McaError Value: 0x0400 Key : WHEA.MCiStatus.ModelError Value: 0x0080 Key : WHEA.MCiStatus.Reserved Value: 0x00000000ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 124BUGCHECK_P1: 0BUGCHECK_P2: ffff9c0ebaede028BUGCHECK_P3: be000000BUGCHECK_P4: 800400BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1PROCESS_NAME: SystemSTACK_TEXT: ffffc181`d2c8cb58 fffff803`304fd188 : 00000000`00000124 00000000`00000000 ffff9c0e`baede028 00000000`be000000 : nt!KeBugCheckExffffc181`d2c8cb60 fffff803`31981920 : ffff9c0e`a1e433a0 00000000`00000000 ffff9c0e`baede028 00000000`00000000 : hal!HalBugCheckSystem+0xd8ffffc181`d2c8cba0 fffff803`2fd40192 : ffff9c0e`a1e433a0 ffffc181`d2c8cc29 00000000`00000000 ffff9c0e`baede028 : PSHED!PshedBugCheckSystem+0x10ffffc181`d2c8cbd0 fffff803`304feae6 : ffffc181`d2c8ccf0 00000000`00000002 ffff9c0e`a1e433f0 ffff9c0e`a1e433a0 : nt!WheaReportHwError+0x382ffffc181`d2c8cc90 fffff803`304fef7a : 00000000`00000010 ffff9c0e`a1e433f0 ffffc181`d2c8ce48 ffffc181`d2c8d090 : hal!HalpMcaReportError+0x72ffffc181`d2c8cdf0 fffff803`304fee54 : ffff9c0e`a1ae6660 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2ffffc181`d2c8ce40 fffff803`304ff0c0 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0ffffc181`d2c8ce80 fffff803`304fe168 : 00000000`00000000 ffffc181`d2c8d110 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4ffffc181`d2c8ceb0 fffff803`304ff347 : ffff9c0e`a1ae6660 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5cffffc181`d2c8cee0 fffff803`2fca4410 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37ffffc181`d2c8cf10 fffff803`2fbd1cfa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10ffffc181`d2c8cf40 fffff803`2fbd19af : ffffc181`00000000 fffff803`2fbd18ec ffffc181`d2d22180 00000000`00000000 : nt!KxMcheckAbort+0x7affffc181`d2c8d080 fffff803`4d78138f : fffff803`4d781424 00000000`00000000 000000e2`805fb72c ffffc181`d2c80180 : nt!KiMcheckAbort+0x26fffff9a8c`3723f6a8 fffff803`4d781424 : 00000000`00000000 000000e2`805fb72c ffffc181`d2c80180 00000000`00000000 : intelppm!MWaitIdle+0x1fffff9a8c`3723f6b0 fffff803`2fa290dc : 00000000`00000000 000093ad`000000a6 ffff9c0e`be281000 00000000`000000b7 : intelppm!AcpiCStateIdleExecute+0x24ffff9a8c`3723f6e0 fffff803`2fa2882e : 00000000`00000003 00000000`00000002 ffff9c0e`be2810f0 00000000`00000008 : nt!PpmIdleExecuteTransition+0x70cffff9a8c`3723fa00 fffff803`2fbc67d4 : ffffffff`00000000 ffffc181`d2c80180 ffff9c0e`c19cc080 00000000`00000540 : nt!PoIdle+0x36effff9a8c`3723fb60 00000000`00000000 : ffff9a8c`37240000 ffff9a8c`37239000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x44MODULE_NAME: GenuineIntelIMAGE_NAME: GenuineIntel.sysSTACK_COMMAND: .thread ; .cxr ; kbFAILURE_BUCKET_ID: 0x124_0_GenuineIntel_BANK0_MSCOD0080_MCACOD0400_AR_PCC_UC_IMAGE_GenuineIntel.sysOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {9dc4f352-e3f2-6dfb-5a14-91b9377af595}Followup: MachineOwner---------

:)

 

Stop Code: WHEA_UNCORRECTABLE_ERROR

Hi,

This might be caused by faulty driver, hardware issues or antivirus software problems. We suggest checking this
article that has steps on how to resolve stop code WHEA_UNCORRECTABLE_ERROR.

Keep us in the loop with the result.

 

How to fix Whea_Uncorrectable_Error

Hi Alexander,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message along with the error code of this issue?
• Have you made any changes to the operating system prior to this issue?
• From when are you facing this issue?
• What is the make and model of your device?
• Are you able to boot the device to desktop?

I would like to inform that the WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture
(WHEA).

I suggest you to refer to the below article, try the troubleshooting steps mentioned and check if it helps.

Refer: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

Hope it helps. If the issue still persist reply to the post with the required information and updated status of this issue for further assistance.

 

WHEA_UNCORRECTABLE_ERROR caused by hal.dll

So I just built a new pc a few months ago, and lately it's been crashing quite often and the error message is WHEA_UNCORRECTABLE_ERROR

so I tried to diagnose what the problem is and here is what I got

On Sat 2020-07-18 22:59:32 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\Minidump\071820-7062-01.dmp

This was probably caused by the following module: hal.dll (hal+0x48188)

Bugcheck code: 0x124 (0x0, 0xFFFFC401A4A7B028, 0xBE000000, 0x800400)

Error: WHEA_UNCORRECTABLE_ERROR

file path: C:\WINDOWS\system32\hal.dll

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: Hardware Abstraction Layer DLL

Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

This is likely to be caused by a hardware problem.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

So I did some internet searches and this could be caused by a hardware issue, but now I don't know what to do anymore to further isolate the problem.

here is a link to the dumps of the two latest crashes.

Items Shared on 9-18-2020

I hope someone can help me.

Thanks