Windows 10: What is causing this WHEA_UNCORRECTABLE_ERROR

Discus and support What is causing this WHEA_UNCORRECTABLE_ERROR in Windows 10 BSOD Crashes and Debugging to solve the problem; About two weeks ago, my system started getting random BSODs with different error messages. They increased in frequency until i couldn't boot into... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MaMohammed, Oct 20, 2020.

  1. What is causing this WHEA_UNCORRECTABLE_ERROR


    About two weeks ago, my system started getting random BSODs with different error messages. They increased in frequency until i couldn't boot into windows any more.

    So, I cleaned the SSD and installed a new windows10.


    after about a day a BSOD with the WHEA_UNCORRECTABLE_ERROR message started appearing again. No other error codes though.


    I want to know what exactly is causing this BSOD so I can try to fix it.



    I installed 'WinDbg Preview' to view the memory dumb file and this is what it showed me:


    Microsoft R Windows Debugger Version 10.0.20153.1000 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 18362 MP 8 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalEdition build lab: 18362.1.amd64fre.19h1_release.190318-1202Machine Name:Kernel base = 0xfffff803`2fa00000 PsLoadedModuleList = 0xfffff803`2fe461b0Debug session time: Tue Oct 20 11:24:10.422 2020 UTC + 2:00System Uptime: 1 days 3:01:15.928Loading Kernel Symbols...........................................................................................................................................................................................................................Loading User SymbolsLoading unloaded module list...............................................For analysis of this file, run !analyze -vnt!KeBugCheckEx:fffff803`2fbc2ce0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffc181`d2c8cb60=00000000000001242: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************WHEA_UNCORRECTABLE_ERROR 124A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.Arguments:Arg1: 0000000000000000, Machine Check ExceptionArg2: ffff9c0ebaede028, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.Debugging Details:------------------KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 5171 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on MAA Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 5195 Key : Analysis.Memory.CommitPeak.Mb Value: 79 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: 19h1_release Key : WER.OS.Timestamp Value: 2019-03-18T12:02:00Z Key : WER.OS.Version Value: 10.0.18362.1 Key : WHEA.MCiStatus.Code Value: 0xbe00000000800400 Key : WHEA.MCiStatus.McaError Value: 0x0400 Key : WHEA.MCiStatus.ModelError Value: 0x0080 Key : WHEA.MCiStatus.Reserved Value: 0x00000000ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 124BUGCHECK_P1: 0BUGCHECK_P2: ffff9c0ebaede028BUGCHECK_P3: be000000BUGCHECK_P4: 800400BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1PROCESS_NAME: SystemSTACK_TEXT: ffffc181`d2c8cb58 fffff803`304fd188 : 00000000`00000124 00000000`00000000 ffff9c0e`baede028 00000000`be000000 : nt!KeBugCheckExffffc181`d2c8cb60 fffff803`31981920 : ffff9c0e`a1e433a0 00000000`00000000 ffff9c0e`baede028 00000000`00000000 : hal!HalBugCheckSystem+0xd8ffffc181`d2c8cba0 fffff803`2fd40192 : ffff9c0e`a1e433a0 ffffc181`d2c8cc29 00000000`00000000 ffff9c0e`baede028 : PSHED!PshedBugCheckSystem+0x10ffffc181`d2c8cbd0 fffff803`304feae6 : ffffc181`d2c8ccf0 00000000`00000002 ffff9c0e`a1e433f0 ffff9c0e`a1e433a0 : nt!WheaReportHwError+0x382ffffc181`d2c8cc90 fffff803`304fef7a : 00000000`00000010 ffff9c0e`a1e433f0 ffffc181`d2c8ce48 ffffc181`d2c8d090 : hal!HalpMcaReportError+0x72ffffc181`d2c8cdf0 fffff803`304fee54 : ffff9c0e`a1ae6660 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2ffffc181`d2c8ce40 fffff803`304ff0c0 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0ffffc181`d2c8ce80 fffff803`304fe168 : 00000000`00000000 ffffc181`d2c8d110 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4ffffc181`d2c8ceb0 fffff803`304ff347 : ffff9c0e`a1ae6660 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5cffffc181`d2c8cee0 fffff803`2fca4410 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37ffffc181`d2c8cf10 fffff803`2fbd1cfa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10ffffc181`d2c8cf40 fffff803`2fbd19af : ffffc181`00000000 fffff803`2fbd18ec ffffc181`d2d22180 00000000`00000000 : nt!KxMcheckAbort+0x7affffc181`d2c8d080 fffff803`4d78138f : fffff803`4d781424 00000000`00000000 000000e2`805fb72c ffffc181`d2c80180 : nt!KiMcheckAbort+0x26fffff9a8c`3723f6a8 fffff803`4d781424 : 00000000`00000000 000000e2`805fb72c ffffc181`d2c80180 00000000`00000000 : intelppm!MWaitIdle+0x1fffff9a8c`3723f6b0 fffff803`2fa290dc : 00000000`00000000 000093ad`000000a6 ffff9c0e`be281000 00000000`000000b7 : intelppm!AcpiCStateIdleExecute+0x24ffff9a8c`3723f6e0 fffff803`2fa2882e : 00000000`00000003 00000000`00000002 ffff9c0e`be2810f0 00000000`00000008 : nt!PpmIdleExecuteTransition+0x70cffff9a8c`3723fa00 fffff803`2fbc67d4 : ffffffff`00000000 ffffc181`d2c80180 ffff9c0e`c19cc080 00000000`00000540 : nt!PoIdle+0x36effff9a8c`3723fb60 00000000`00000000 : ffff9a8c`37240000 ffff9a8c`37239000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x44MODULE_NAME: GenuineIntelIMAGE_NAME: GenuineIntel.sysSTACK_COMMAND: .thread ; .cxr ; kbFAILURE_BUCKET_ID: 0x124_0_GenuineIntel_BANK0_MSCOD0080_MCACOD0400_AR_PCC_UC_IMAGE_GenuineIntel.sysOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {9dc4f352-e3f2-6dfb-5a14-91b9377af595}Followup: MachineOwner---------

    :)
     
    MaMohammed, Oct 20, 2020
    #1
  2. Anne Ros Win User

    Stop Code: WHEA_UNCORRECTABLE_ERROR

    Hi,

    This might be caused by faulty driver, hardware issues or antivirus software problems. We suggest checking this
    article that has steps on how to resolve stop code WHEA_UNCORRECTABLE_ERROR.

    Keep us in the loop with the result.
     
    Anne Ros, Oct 20, 2020
    #2
  3. How to fix Whea_Uncorrectable_Error

    Hi Alexander,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    Do let us know the following to assist you better with this issue:

    • What is the complete error message along with the error code of this issue?
    • Have you made any changes to the operating system prior to this issue?
    • From when are you facing this issue?
    • What is the make and model of your device?
    • Are you able to boot the device to desktop?

    I would like to inform that the WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture
    (WHEA).

    I suggest you to refer to the below article, try the troubleshooting steps mentioned and check if it helps.

    Refer: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

    Hope it helps. If the issue still persist reply to the post with the required information and updated status of this issue for further assistance.
     
    Deepika Gowda, Oct 20, 2020
    #3
  4. What is causing this WHEA_UNCORRECTABLE_ERROR

    WHEA_UNCORRECTABLE_ERROR caused by hal.dll

    So I just built a new pc a few months ago, and lately it's been crashing quite often and the error message is WHEA_UNCORRECTABLE_ERROR

    so I tried to diagnose what the problem is and here is what I got

    On Sat 2020-07-18 22:59:32 your computer crashed or a problem was reported

    crash dump file: C:\WINDOWS\Minidump\071820-7062-01.dmp

    This was probably caused by the following module: hal.dll (hal+0x48188)

    Bugcheck code: 0x124 (0x0, 0xFFFFC401A4A7B028, 0xBE000000, 0x800400)

    Error: WHEA_UNCORRECTABLE_ERROR

    file path: C:\WINDOWS\system32\hal.dll

    product: Microsoft® Windows® Operating System

    company: Microsoft Corporation

    description: Hardware Abstraction Layer DLL

    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

    This is likely to be caused by a hardware problem.

    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    So I did some internet searches and this could be caused by a hardware issue, but now I don't know what to do anymore to further isolate the problem.

    here is a link to the dumps of the two latest crashes.

    Items Shared on 9-18-2020

    I hope someone can help me.

    Thanks
     
    hellopeople2, Oct 20, 2020
    #4
Thema:

What is causing this WHEA_UNCORRECTABLE_ERROR

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