Windows 10: What is the cause of Windows 10 unexpected shutdown?

I could locate the error events in the log that say Windows was shutdown unexpectedly, but can't find the root cause why exactly did that happen. Here are the event details for the two events before the unexpected crash-


Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 3/9/2020 2:28:32 PM

Event ID: 41

Task Category: 63

Level: Critical

Keywords: 70368744177664,2

User: SYSTEM

Computer: --****--

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>6</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2020-03-09T18:28:32.511004200Z" />

<EventRecordID>17351</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>--****--</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">4</Data>

<Data Name="PowerButtonTimestamp">0</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">16</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">1</Data>

<Data Name="CsEntryScenarioInstanceId">0</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

</EventData>

</Event>


Log Name: System

Source: EventLog

Date: 3/9/2020 2:28:38 PM

Event ID: 6008

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: --****--

Description:

The previous system shutdown at 2:02:34 PM on ‎3/‎9/‎2020 was unexpected.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="EventLog" />

<EventID Qualifiers="32768">6008</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-03-09T18:28:38.024932500Z" />

<EventRecordID>17344</EventRecordID>

<Channel>System</Channel>

<Computer>--****--</Computer>

<Security />

</System>

<EventData>

<Data>2:02:34 PM</Data>

<Data>‎3/‎9/‎2020</Data>

<Data>

</Data>

<Data>

</Data>

<Data>16809</Data>

<Data>

</Data>

<Data>

</Data>

<Binary>E4070300010009000E00020022004000E4070300010009001200020022004000600900003C000000010000006009000001000000B00400000000000000000000</Binary>

</EventData>

</Event>


Can anyone decode this further to find out the cause?


Thanks in advance!

:)

 

PC is Suffering Unexpected Shutdowns

Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

It could also be overheating components if it's a sudden shutdown. What are your thermals like?

 

The previous system shutdown was unexpected

Hi,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I’m sorry to know that your Computer shuts down automatically and gets error code
6008, "The previous system shutdown was unexpected".

I apologize for the inconvenience caused to you and I appreciate the efforts who took to resolve the issue. I will be happy to assist you with this.

Please refer the suggestions given by
Ronald K using the below link and check if that helps.

The previous system shutdown was unexpected.

Also refer the suggestions given by Shinmila H using the below link and check if that helps.

unexpected shutdown "event id=6008"

Note : This article applies to Windows 10 also.

Please let us know, if you need any further help and we would be glad to assist you further.

Thank you.

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.