Windows 10: What is the limit on play-time in a game that still leaves you eligible for a refund?

My friend and I are switching from the Windows version of Minecraft to the Java edition and I am trying to figure out if he is eligible for a refund before having him go thru the refund process.

:)

 

refund? somehow not eligible but unable to play

I gave forza horizon a chance only i can play on low settings for some time but then freezes happen and map loads realy slow and i really start to get frustrated at this point. i have a 3,4 ghz 1060 16gb pc. i should be able to play it but i only can play
on low settings. i tried so many things to fix it but cant play this game. so i want to get a refund. i played under 2 hours. before buying i read online that i have 2 weeks after buying to refund if played under 2 hours. wich i have, i brought it today. im
so scared i trew away 70 euros for a game i cant play. battlefield 1 i play on high settings stable 60fps... forza 3. unstable 36fps on low settings.. you get how i feel :/

 

refund

I have followed the steps in order to get a refund for a digital game that i have recently downloaded yet when I enter my order history there is no option or button to request a refund. I have read over the terms and requirements in order to be eligible
for a refund (in which I am). Somebody please help.

 

Refund for an application bought on Microsoft Store

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
we suggest that you contact our
Microsoft Support team.

For detailed information about the return and refund policy, see
Microsoft Terms of Sale.

Let us know if you need further assistance.