Windows 10: What should you do if your PC is infected form Ransomware

Discus and support What should you do if your PC is infected form Ransomware in AntiVirus, Firewalls and System Security to solve the problem; Ransomware infection can be pretty scary. If you see a note appear on your computer screen telling you that the computer is locked, or that your files... Discussion in 'AntiVirus, Firewalls and System Security' started by muhammadashar3, Apr 29, 2020.

  1. What should you do if your PC is infected form Ransomware

    Ransomware infection can be pretty scary. If you see a note appear on your computer screen telling you that the computer is locked, or that your files are encrypted, don't panic. Instead, take a deep breath, sit down and consider your options.

    Find out what kind of ransomware you have

    First, you'll need to determine whether you've been hit by encrypting ransomware, screen-locking ransomware or something that's just pretending to be ransomware. See whether you can access files or folders, such as the items on the desktop or in the My Documents folder.

    If you can't get past the ransom note you see on your screen, you're likely infected by screen-locking ransomware, which is not so bad. If you see a notice claiming to be from the police, the FBI or the IRS that says you've been caught looking at pornography or filing false taxes and must pay a "fine," that's usually screen-locking ransomware, too.There are a number of steps you can take to try to regain control of your Windows system and files before you need to decide whether you'll pay a ransom.

    Should you pay the ransom?
    Most security experts, as well as Microsoft itself, advise against paying any ransoms. There's no guarantee you'll get your files back if you pay, and paying just encourages more ransomware attacks. Don't pay the ransom for screen-locking ransomware, because you can almost always get around it.

    However, when you need to recover legal, medical or business records, precious family photos or other important files, paying $300 or so looks like a viable option — and most ransomware criminals do unlock the files after ransoms have been paid. So we'd rather stay neutral on the subject of whether paying ransoms is advisable or morally acceptable.

    How to deal with encrypting ransomware
    Because encrypting ransomware is the most common and most harmful kind, we'll deal with that first. Perform each of these steps in order, even if you know you've recently backed up your files. Stop when you've succeeded in recovering your files.

    1. Disconnect your machine from any others, and from any external drives. If you're on a network, go offline. You don't want the ransomware to spread to other devices on your local network or to file-syncing services such as Dropbox.

    2. Use a smartphone or a camera to take a photograph of the ransom note presented on your screen. If you can take a screenshot, do so as well. You'll want to file a police report later, after you go through all these steps.

    3. Use antivirus or anti-malware software to clean the ransomware from the machine, but only do so if you are determined not to pay the ransom. Otherwise, wait until you've recovered your files. You may have to reboot into Safe Mode by pressing the power button and the S key on the keyboard at the same time.

    Removing the ransomware will not decrypt your files, and it may kill your chances of getting the files back by paying the ransom. But it will let you carry out all of the following steps without the risk that the ransomware will encrypt new files or try to thwart the recovery process.

    4. See if you can recover deleted files. Many forms of encrypting ransomware copy your files, encrypt the copies and then delete the originals. Fortunately, you can often recover deleted files easily with tools such as the free DR Fone or the paid EaseUS Data Recovery

    5. Figure out exactly which strain of encrypting ransomware you're dealing with. If the ransomware doesn't announce its own name, then try the Crypto Sheriff online tool or the ID Ransomware online tool. Both let you upload encrypted files and then tell you whether the encryption can be reversed. In many instances, it can't be.

    6. See if there are decryption tools available. If you already know the name of the ransomware strain, cruise over to the list of decryption tools at the No More Ransom website and see if there's a matching decryptor. The top two entries on the list, Rakhni and Rannoh, can decrypt multiple strains. The list is not alphabetical, and new decryptors are added to the bottom of the list.

    You could also try the individual antivirus companies' decryptor pages for brand-new tools that haven't yet migrated to the aggregated pages

    1. Avast

    2. AVG

    7. Restore your files from a backup. If you regularly back up the affected machine, you should be able to restore the files from the backup.

    However, you'll want to make sure the backup files weren't encrypted too. Plug a backup drive into another machine, or log in to one of the best cloud backup services, to check on the status of the files. You should also make sure you have the installation media and/or license keys for all third-party applications.

    If all is good, you'll want to fully wipe the drive, do a clean installation of the operating system and then restore the files from the backup.

    You could also just restore the files from the backup drive without wiping and reinstalling the OS. This might seem like less trouble, but it's not a good idea — you might leave some trace of the ransomware on the machine, even after performing a full antivirus scan.

    If these methods don't work, you'll have to make a choice: pay the ransom, or give up the files.

    8. If you're going to pay the ransom, negotiate first. Many ransomware notes have instructions on how to contact the criminals running the malware. If so, contact them and haggle for a lower ransom. It works more often than you'd think.

    Once you agree on a set price, follow the instructions for paying. There's no guarantee that your files will actually be freed, but the more sophisticated ransomware criminals usually do live up to their word.

    9. Give up on the files and reinstall the operating system. If you'd rather just cut bait, then you should do a full wipe and reinstallation of the operating system. Windows 10 lets you "factory reset" many devices, but with other operating systems, you'll have to use installation disks or USB sticks.

    10. File a police report. This sounds pointless, but it's a necessary legal step if you want to file an insurance claim or a lawsuit related to your infection. It will also help authorities keep track of infection rates and spreads.

    Simply put, ransomware is a type of malware that encrypts files found on a compromised system and then asks victims to pay a ransom to regain access to their own data.

    The “ransom” money could be anywhere from a few dollars to hundreds of thousands of dollars.

    Of course, there is never any guarantee that victims will recover access to their files even after they have paid. But, it makes sense to have the best ransomware protection solutions in place anyways.

    We will have a look at all things ransomware in detail below, but if you just want to know which solutions offer the best defense, here is the list of the five best ransomware protection solutions:

    Acronis Ransomware Protection Free solution that can go toe-to-toe with the best of the ransomware floating around the Internet today. One of the best solutions for zero-day attacks.

    Malwarebytes Anti-ransomware Uses behavior analysis to uncover malicious intent; something no anti-virus can really accomplish.

    Trend Micro RansomBuster Use this ransomware protection tool to tackle the problem by simply storing data and files in a secure folder and blocking all unauthorized access to it.

    Webroot SecureAnywhere For users who want a precise tool that is both effective in fighting ransomware and goes easy on resource consumption. This tool is a perfect choice for individuals and small businesses.

    Bitdefender Antivirus Plus By far one of the best anti-ransomware solutions out there. This is a full-defense suite for those who take their safety seriously – not just against ransomware.

    muhammadashar3, Apr 29, 2020

  2. I have been infected with Ransomware


    I see that a Community Moderator converted your thread from a Discussion to a Question.

    Do you have a question?

    It is not quite clear (to me at least) why you've created this thread....

    In case that you do indeed have a problem with ransomware:

    It would be helpful if you would describe your problem more precisely, see:
    Suggestions for asking a question on help forums

    Without knowing more details, suggestion to read/do:

    Try to identify with what Ransomware you're dealing here:

    and read/follow this guide:
    How to remove ransomware the right way: A step-by-step guide

    Also: See the pinned threads here:

    Might be the best to get free expert help in above mentioned bleepingcomputer forum....


    Also suggestion to read:

    Jsssssssss, Apr 29, 2020
  3. What should you do if your PC is infected form Ransomware

    Ransomware infection?

    Any files that are encrypted with MRCR1 Ransomware will have the the
    .MRCR1.PEGS1, .RARE1,
    or .MERRY extension appended to the end of the encrypted data filename and leave files (ransome notes) named YOUR_FILES_ARE_DEAD.HTA as explained

    . The ransom note instructs victims to contact the cyber-criminals at "L: *** Email address is removed for privacy ***" or "TELEGRAM @comodosecurity" to get payment instructions.

    You can submit samples of encrypted files and ransom notes to ID Ransomware for
    assistance with identification and confirmation. This is a service that helps identify what ransomware may have encrypted your files and then attempts to direct you to an appropriate support topic where you can seek further
    assistance. Uploading both encrypted files and ransom notes together provides a more positive match and helps to avoid false detections.

    Fabian Wosar released a decryptor tool for victims of this type of infection.

    There is an ongoing discussion in this topic where you can post comments, ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.

    Most crypto malware ransomware is typically programmed to automatically remove itself...the malicious files responsible for the infection...after the encrypting is done since they are no longer needed. That explains why many security scanners
    do not find anything after the fact. The encrypted files do not contain malicious code so they are safe. Unfortunately, most victims do not realize they have been infected until the ransomware displays the ransom note and the files have already
    been encrypted. In some cases there may be no ransom note and discovery only occurs at a later time when attempting to open an encrypted file. As such, they don't know how long the malware was on the system before being alerted or if
    other malware was downloaded and installed along with the ransomware. If other malware was involved it could still be present so be sure to perform full scans with your anti-virus.
    Disinfection will not help with decryption of any files affected by the ransomware.

    If your antivirus did not detect and remove anything, additional scans should be performed with other security programs like

    Malwarebytes 3.0
    Emsisoft Anti-Malware
    . You can also supplement your anti-virus or get a second opinion by performing an

    Online Virus Scan
    ...ESET is one of the more effective online scanners.
    quietman7 - MVP, Apr 29, 2020

What should you do if your PC is infected form Ransomware

  1. What should you do if your PC is infected form Ransomware - Similar Threads - should infected form

  2. I Have been Infected with Ransomware

    in AntiVirus, Firewalls and System Security
    I Have been Infected with Ransomware: ATTENTION! Don't worry, you can return all your files! All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This...
  3. I Have Been Infected with Ransomware

    in AntiVirus, Firewalls and System Security
    I Have Been Infected with Ransomware: Hello friend, I have a question. my computer is infected with a ransomware ending with .opqz, could you help me find a solution? [Original Title: My name is Junior]...
  4. installing PC matic to your computer ? What do you need to do ?

    in AntiVirus, Firewalls and System Security
    installing PC matic to your computer ? What do you need to do ?: I'm trying to install PCmatic security to my computer. I have Windows Defender, something is stopping the full download of PCdefender, what do I do ?...
  5. Ransomware: What to do if disaster strikes?

    in AntiVirus, Firewalls and System Security
    Ransomware: What to do if disaster strikes?: FYI... Interesting Emsisoft and MSP360 Webinar... >
  6. Your PC is infected message is noticed

    in AntiVirus, Firewalls and System Security
    Your PC is infected message is noticed: My HP PC Windows 10 notification centre moments ago got a message saying "Your PC is infected ! Click to see more details 6:32 PM". Does anyone know what is is ? It seems the message is from Is this message possibly a scam ?...
  7. Remove ransomware infections from your PC using these free tools

    in AntiVirus, Firewalls and System Security
    Remove ransomware infections from your PC using these free tools: The No More Ransom Project, launched by the National High Tech Crime Unit of the Netherlands' police, Europol, Kaspersky, and Intel Security, is a hub for victims to find out how to remove infections -- and how to prevent themselves becoming infected in the future. The No...
  8. New ransomware lets you decrypt your files — by infecting other users

    in AntiVirus, Firewalls and System Security
    New ransomware lets you decrypt your files — by infecting other users: Just when you thought ransomware couldn't get any nastier *Shock The malware dubbed "Popcorn Time" locks your Windows computer's files with strong AES-256 encryption, until you a pay a ransom of one bitcoin (or $780 at the time of writing). But this ransomware comes...
  9. what should i do?

    in Windows 10 Support
    what should i do?: Hello..... New here and this one is my ist thred... Since i upgrade windows 8.1 to windows 10 i am using it...but now my pc need re-install windows. what should i do? my windows upgrade from 8.1 to windows 10 free upgrade. and i have also setup of win 8.1 66652
  10. What do you folks do with your PC??

    in Windows 10 Support
    What do you folks do with your PC??: Just started to wonder what do the members of this forum use their PC's for?? I use mine for the following things: 1 Programming in Python and Java.. working on my website(using PHP,CSS,HTML,JavaScript).. 2 Listening to SiriusXm.. 3 Occasionally watch a movie 4 Paying...