Windows 10: Whats wrong with my laptop? fTPM issue???

For the last couple of weeks, my laptop has been giving me extreme issues. Every time I try to open my laptop after its in “sleep mode”, the screen wont turn on, but the keys will light up, and even if i try clicking on the keys to encourage it to turn the screen on, my laptop will instead just shut off. Now, Whenever i open my laptop regardless if its restarting or it waking up from “sleep mode”, this blue message pops up saying “Press Y to reset fTPM,if you have BitLocker or encryption enabled system, the system will not boot without a recovery key. Press N to keep previous fPM record and co

:)

 

New CPU installed, fTPM/PSP NV corrupted or fTPM/PSP NV structure changed (NO NEW CPU INSTALLED)

I understand that you're facing a concerning issue with your Asus Strix G15 laptop. The message you're receiving seems related to the Trusted Platform Module (fTPM) or Platform Security Processor (PSP), and it's asking you to reset fTPM due to a perceived change in CPU or corrupted structure.

Here are some steps you can consider:

1. Contact Asus Support:
   
   • Since your laptop is relatively new and likely under warranty, reaching out to Asus support is a good first step. They may have encountered this issue before and can provide specific guidance tailored to your laptop model.
     
2. Check for BIOS/UEFI Update:
   
   • Visit the Asus support website for your laptop model and check if there are any BIOS or UEFI updates available. If so, consider updating the BIOS as it might contain fixes for such issues.
     
3. Press 'Y' to Reset fTPM:
   
   • Some users have reported that pressing 'Y' to reset fTPM resolved the issue for them. However, this might impact BitLocker or encryption settings, so proceed with caution. If you don't use BitLocker or encryption, this might be a viable option.
     
4. Verify BitLocker and Encryption Settings:
   
   • Even if you think you don't have BitLocker enabled, it's worth double-checking. Go to Control Panel > BitLocker Drive Encryption and verify the status of your drives. If it's not enabled, this might not be the root cause.
     
5. Check for Windows Updates:
   
   • Ensure that your Windows operating system is up-to-date. Sometimes, Microsoft releases updates that address compatibility issues with certain hardware configurations.
     
6. Perform a Clean Windows Install:
   
   • If the issue persists and you've exhausted other options, you might consider performing a clean Windows install. This can help rule out software-related issues.
     
7. Backup Important Data:
   
   • Before making significant changes, ensure that you have a backup of your important data. If you need to perform a clean install, you may lose data on the system drive.
     

Remember, if you're not comfortable performing certain steps, it's advisable to wait for guidance from Asus support or seek help from a professional technician to avoid potential data loss or further complications. As you've already reached out to Asus, they should be able to provide more specific assistance based on the details of your laptop's configuration.

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.

 

fTPM NV corrupted black screen

I have same issue on same laptop.

Earlier I faced fTPM NV corrupted black screen issue , the battery was stuck at 0% and wheather I press N or Y , The laptop just turns on for 5-10 minutes and then again restarts.

After that it got automatically fixed and now again facing same issue.

What to do. fTPM NV corrupted black screen gone but but battery stuck at 0% and it keeps restarting even on power