Windows 10: What's wrong with my stylus

I purchased a Bamboo Ink pen about a year ago and recently changed the battery ready to start using it again. However, instead of picking up where I left off I found the stylus would no longer connect to my Inspiron 13-7378. I tried unpairing and then repairing the stylus but now the pen refuses to go into pairing mode (the blue light at the top won't blink).


I know the pen is operational as I'm able to change modes and I triple-checked it was in the correct mode for Microsoft. I think my pen is the problem considering I was able to pair some BT earbuds to my laptop with no issue a half hour earlier, but I'm not sure what to do.

:)

 

stylus pen

Hi,

We would like to know more about your concern. Please provide the following information so we can assist you better:

• Were you able to use your stylus pen before without any issues?
• When did you start having this issue?
• Are you getting any error messages when using your stylus pen for drawing?
• What troubleshooting steps have you done so far?

We will be waiting for your response.

 

sticky notes and stylus selection problem

Hi,

I realize the inconvenience you are facing with Sticky Notes and Stylus. I surely help you.

I suggest you to run a Windows Store apps troubleshooter and Hardware and Devices troubleshooter.

Please follow the below mentioned steps to run App troubleshooter:

• 
  Search for Troubleshooting in the
  Search box, and run it.
  
• 
  Select view all in the
  left pane of troubleshooting Window.
  
• 
  Click on the Hardware and Devices, and follow the
  on-screen instructions.
  
• 
  After completing the Hardware and Devices
  troubleshooting, now run the Windows Store Apps troubleshooter.
  
• 
  Click on Windows Store Apps option on the troubleshooter window and follow the
  on-screen instructions.
  

Please reach back to us if you still face difficulty with Sticky Notes and Stylus. We will be happy to help.

Thank you.

 

active stylus

Hi Lydia,

We may be facing driver compatibility issues with your computer and your
SPEN-HP-01 Stylus Pen. The driver for this specific device may need to be updated for them to work harmoniously again. For us to better assist you, please answer the questions below:

• Are you getting any error messages when you try to connect your Stylus Pen to your
  HP computer?
• Which OS version/build is installed on your computer? You can get this information by going to the Start menu and searching for
  winver.
• Were there any recent changes on your computer prior to this issue?

Initially, we also suggest that you reach out to the manufacturer of your
SPEN-HP-01 Stylus Pen and see if the driver that is currently installed on your computer needs updating.

We look forward to your response.