Windows 10: What's wrong with this response in a MSN thread?

What's wrong with my response?

:)

 

Wrong MSN Account Pic keeps coming back

Still having the same problem despite believing that I found the solution.

Issue:
The wrong MSN Account Picture keeps returning.

Solutions Tried:
1. Edited and replaced picture in MSN Account settings. Even deleted the wrong picture.
2. Deleted wrong pic in C:/Users/"me"/AppData/Roaming/Microsoft/Windows/Account Picture.
This is where the wrong picture eventually returns and appears again in MSN Account settings
3. Wrong Pic also occasionally appears in Windows Store. After deleting wrong pic in MSN Account, I then reset Windows
Store using wsreset.exe. Correct pic returns after PC restart, but will, after days, becomes wrong again.
4. Also removed linked devices from my MSN Account since it was my wife's account Pic that keeps showing up. This helped for a while, but wrong pic eventually returns causing me to repeat Step #2 every time the wrong pic reappears.

I can't stop this from happening. Regardless of what I've done, the wrong pic will return to Account Settings, and will show up in Windows Store as well.

Is there somewhere I'm not doing to make the change permanent.

Appreciate any advice.

Thank you.

 

Computer is displayed twice on MSN account

Hello Gerald,

We would like to know the additional information to better assist you with MSN account concern. Kindly answer the following questions below:

• Are you referring to MSN account through a web browser or MSN Internet access?
  
• What are the steps you've done so far prior to the issue?

Kindly send us a screenshot of what you see when going on your MSN network. This will help us isolate your concern.

We are looking forward to your response.

Regards.

 

MSN Weather App live tile keeps stopping

Hi,

Since you already completed the troubleshooting provided and it did not resolve the concern with the live tile of the MSN Weather app not updating, we suggest that you reset the MSN Weather app by following the steps below:

• Press the Windows key + I to open the Settings
  app and then select System from the list of options shown.
  
• Under the System options menu, select the option on the left-hand panel labeled
  Apps & features.
• Under Apps & features, scroll down through the list of apps installed on your computer and locate the
  Weather app.
• Select the Weather app and then click on the link "Advanced options".
• Once you have the "Advanced options" menu open, click on the button labeled "Reset".
• Once you click on the "Reset" button another prompt will show up notifying you if you would like to complete the reset. Just click on the "Reset" button to complete the process.

Once you complete the steps provided, we suggest that you restart the computer first before you proceed to set up the MSN Weather app again and also verify if the live tile will update properly or not. If the steps still do not resolve your concern we suggest
that you follow the steps on this
link to provide feedback from within the app and provide as much detail as you can to resolve the concern. Refer to the section in the article labeled "Send ideas for improving the app" for the steps to submit your feedback.

Feel free to reach out to us for further concerns.