Windows 10: WHEA-logger event 18 black screen reboots

Discus and support WHEA-logger event 18 black screen reboots in Windows 10 BSOD Crashes and Debugging to solve the problem; A while back I posted about this issue and I wasn't quite able to find a solution myself but I think I've narrowed it down to a possible driver... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Jay323243, Nov 15, 2020.

  1. Jay323243 Win User

    WHEA-logger event 18 black screen reboots


    A while back I posted about this issue and I wasn't quite able to find a solution myself but I think I've narrowed it down to a possible driver problem, using the verifier it seems to be a driver related problem and I ran the verifier on all my drivers except the Windows drivers. It always comes back to ntsokrnl.exe using WhoCrashed to look at the LiveKernelReports, this error doesn't seem to be cause by my .dmp folder so they go there but I've shared with GoogleDrive. The problem first began back in mid-late September according to EventViewer and from there it comes and goes, sometimes not happening for a few days to a week or two.





    OS Name Microsoft Windows 10 Pro

    Version 10.0.19042 Build 19042

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name DESKTOP-QUU67B6

    System Manufacturer Gigabyte Technology Co., Ltd.

    System Model B450M DS3H

    System Type x64-based PC

    System SKU Default string

    Processor AMD Ryzen 5 3600 6-Core Processor, 3593 Mhz, 6 Cores, 12 Logical Processors

    BIOS Version/Date American Megatrends Inc. F60c, 10/29/2020

    SMBIOS Version 3.3

    Embedded Controller Version 255.255

    BIOS Mode UEFI

    BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

    BaseBoard Product B450M DS3H-CF

    BaseBoard Version x.x

    Platform Role Desktop

    Secure Boot State Off

    PCR7 Configuration Binding Not Possible

    Windows Directory C:\WINDOWS

    System Directory C:\WINDOWS\system32

    Boot Device \Device\HarddiskVolume4

    Locale United States

    Hardware Abstraction Layer Version = "10.0.19041.488"

    User Name DESKTOP-QUU67B6\User1

    Time Zone Eastern Standard Time

    Installed Physical Memory RAM 16.0 GB

    Total Physical Memory 15.9 GB

    Available Physical Memory 10.8 GB

    Total Virtual Memory 20.7 GB

    Available Virtual Memory 12.9 GB

    Page File Space 4.75 GB

    Page File C:\pagefile.sys

    Kernel DMA Protection Off

    Virtualization-based security Not enabled

    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/devices detected, TPM is not usable

    Hyper-V - VM Monitor Mode Extensions Yes

    Hyper-V - Second Level Address Translation Extensions Yes

    Hyper-V - Virtualization Enabled in Firmware No

    Hyper-V - Data Execution Protection Yes






    And here is the latest .dmp file


    https://www.dropbox.com/s/jrl3k9nprxoyv73/110920-7171-01.dmp?dl=0

    :)
     
    Jay323243, Nov 15, 2020
    #1
Thema:

WHEA-logger event 18 black screen reboots

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