Windows 10: WHEA UNCORRECTABLE ERROR 124 while using Excel

Hi all,

I have encountered a problem while using Excel with my newly built computer a few month back. While I am using Excel to compute some formula, it suddenly freeze. I restarted the computer and found minidump generated. Taking reference from this link, I run an analysis and this is the output,

Code: Microsoft (R) Windows Debugger Version 10.0.17763.1 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\031019-5125-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 17763 MP (6 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Machine Name: Kernel base = 0xfffff805`17617000 PsLoadedModuleList = 0xfffff805`17a32ad0 Debug session time: Sun Mar 10 13:36:04.627 2019 (UTC + 8:00) System Uptime: 0 days 0:00:02.297 Loading Kernel Symbols .. Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long. Run !sym noisy before .reload to track down problems loading symbols. ............................................................. .... Loading User Symbols Mini Kernel Dump does not contain unloaded driver list ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {7, ffff9302b3497038, 0, 0} Probably caused by : GenuineIntel Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000007, BOOT Error Arg2: ffff9302b3497038, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000 Arg4: 0000000000000000 Debugging Details: ------------------ KEY_VALUES_STRING: 1 STACKHASH_ANALYSIS: 1 TIMELINE_ANALYSIS: 1 DUMP_CLASS: 1 DUMP_QUALIFIER: 400 BUILD_VERSION_STRING: 10.0.17763.316 (WinBuild.160101.0800) DUMP_TYPE: 2 BUGCHECK_P1: 7 BUGCHECK_P2: ffff9302b3497038 BUGCHECK_P3: 0 BUGCHECK_P4: 0 BUGCHECK_STR: 0x124_GenuineIntel CPU_COUNT: 6 CPU_MHZ: e70 CPU_VENDOR: GenuineIntel CPU_FAMILY: 6 CPU_MODEL: 9e CPU_STEPPING: c CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 ANALYSIS_SESSION_HOST: -WIN ANALYSIS_SESSION_TIME: 03-10-2019 13:37:39.0309 ANALYSIS_VERSION: 10.0.17763.1 amd64fre STACK_TEXT: ffffc383`159b74a0 fffff805`17b95a29 : ffff9302`b3df8040 ffff9302`b3497010 fffff805`17a1e600 fffff805`00000000 : nt!WheapCreateLiveTriageDump+0x7b ffffc383`159b79d0 fffff805`17935d78 : ffff9302`b3497010 fffff805`17677811 00000000`00000000 ffff8186`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d ffffc383`159b7a00 fffff805`17936a8b : fffff805`17a1e5a0 fffff805`17a1e600 ffff9302`b3dea138 ffff9302`b1a509c0 : nt!WheapProcessWorkQueueItem+0x48 ffffc383`159b7a40 fffff805`176cb1ea : ffff9302`b1addc50 ffff9302`b3df8040 ffff9302`b3dea100 ffff9302`00000000 : nt!WheapWorkQueueWorkerRoutine+0x2b ffffc383`159b7a70 fffff805`1769dbc5 : ffff9302`b3df8040 ffff9302`b1a76080 ffff9302`b3df8040 000024ed`bd9bbfff : nt!ExpWorkerThread+0x16a ffffc383`159b7b10 fffff805`177d189c : ffffc701`8a820180 ffff9302`b3df8040 fffff805`1769db70 00000000`00000000 : nt!PspSystemThreadStartup+0x55 ffffc383`159b7b60 00000000`00000000 : ffffc383`159b8000 ffffc383`159b1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x1c THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07 THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 2d7687bc4d9a24dd51c507635bc4ce8aa00fde94 THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6 FOLLOWUP_NAME: MachineOwner MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel DEBUG_FLR_IMAGE_TIMESTAMP: 0 STACK_COMMAND: .thread ; .cxr ; kb FAILURE_BUCKET_ID: 0x124_GenuineIntel__UNKNOWN_PRV BUCKET_ID: 0x124_GenuineIntel__UNKNOWN_PRV PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel__UNKNOWN_PRV TARGET_TIME: 2019-03-10T05:36:04.000Z OSBUILD: 17763 OSSERVICEPACK: 316 SERVICEPACK_NUMBER: 0 OS_REVISION: 0 SUITE_MASK: 272 PRODUCT_TYPE: 1 OSPLATFORM_TYPE: x64 OSNAME: Windows 10 OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS OS_LOCALE: USER_LCID: 0 OSBUILD_TIMESTAMP: unknown_date BUILDDATESTAMP_STR: 160101.0800 BUILDLAB_STR: WinBuild BUILDOSVER_STR: 10.0.17763.316 ANALYSIS_SESSION_ELAPSED_TIME: 3d6 ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:0x124_genuineintel__unknown_prv FAILURE_ID_HASH: {a7406f97-70d3-5fd4-2647-1fafa47ede59} Followup: MachineOwner ---------[/quote] Running !errrec yield the following output,

Code: =============================================================================== Common Platform Error Record @ ffff9302b3497038 ------------------------------------------------------------------------------- Record Id : 01d4d7032655e47a Severity : Fatal (1) Length : 3480 Creator : Microsoft Notify Type : BOOT Error Record Timestamp : 3/10/2019 5:36:04 (UTC) Flags : 0x00000002 PreviousError =============================================================================== Section 0 : Firmware Error Record Reference ------------------------------------------------------------------------------- Descriptor @ ffff9302b34970b8 Section @ ffff9302b3497100 Offset : 200 Length : 3104 Flags : 0x00000000 Severity : Fatal[/quote] Any advise what I should do?

My computer build is as followed:

• Gigabyte Z390 Gaming X
• Intel core i5-9600K
• Zotac GeForce 1060 6Gb
• Kievv 16 GB ram
• Western Digital 500GB SSD

:)

 

whea uncorrectable error

I get whea uncorrectable error immediately when i turn my pc on and it restart the pc to get the whea uncorrectable error again and again.

 

WHEA UNCORRECTABLE ERROR

Hi, Andrea.

The reason why your PC shuts down suddenly is because the computer protect itself from data loss. We suggest checking this
link for the troubleshooting steps on how to resolve the error message
WHEA_UNCORRECTABLE_ERROR that you're experiencing on your PC.

Get back to us if you need further assistance.

 

whea uncorrectable error

no it don work the safe mode it stil give me the whea uncorrectable error