Windows 10: WHEA_INTERNAL_ERROR Boot Loop

Discus and support WHEA_INTERNAL_ERROR Boot Loop in Windows 10 Installation and Upgrade to solve the problem; I try to boot up my computer, the manufacturer logo comes up, a loading circle appears, and I get the Blue screen of death telling me my PC ran into a... Discussion in 'Windows 10 Installation and Upgrade' started by Tj Smeejay23, Feb 24, 2021.


    I try to boot up my computer, the manufacturer logo comes up, a loading circle appears, and I get the Blue screen of death telling me my PC ran into a problem and needs to restart. It "gathers information" and restarts, only to repeat the process all over again. The best I can get is Dell Support Assist OS Recovery, which runs a scan and claims it will set my computer to an earlier working state, but it doesn't. I don't know what I'm supposed to do here. I've barely had my computer a year and a half! I have no way to back up my files, how am I supposed to fix this?

    Dell G3 3779

    Tj Smeejay23, Feb 24, 2021
  2. Clark Ari Win User

    Boot loop

    Hi Terri,

    This issue occurs when there are broken components on the boot configuration data of your system. To troubleshoot your boot loop issue, we suggest that you boot in
    safe mode through the Windows
    Environment option. To do this, follow these steps:

    • Turn on your computer. When the Windows logo appears, unplug and replug the device. Perform these steps three times.
    • On the fourth instance, turn on your device without unplugging it. The Windows Recovery Environment window will appear.
    • On the Choose an option screen, click Troubleshoot.
    • Click Advance options.
    • Click Startup Settings.
    • Click Restart.
    • Once your computer restarts, you will see a list of options. Press the F4 key to start your computer in
      safe mode.

    Once done, we suggest that you perform a system restore after booting in safe mode. System Restore will be able to revert your PC or laptop to their previous state, which can be used to repair and recover system malfunctions or issues. Restoring won’t affect
    your personal files, but it will remove apps, drivers, and updates installed after the restore point was made. To do this, follow the steps below:

    1. Right-click the Start button, and then select
    Control Panel.

    2. Search Control Panel for

    3. Select Recovery > Open
    System Restore > Next.

    4. Choose the restore point related to the problematic
    app, driver, or update, and then select
    Next > Finish.

    Feel free to post back if you need further assistance.
    Clark Ari, Feb 24, 2021
  3. David Haz Win User
    Windows 10 Repair Boot Loop

    Hi Jed,

    If your computer is stuck in a boot-loop state of Windows, it could mean that automatic repair isn't able to repair a corrupted or broken system file, but attempts to repair it over and over again. For us to assist you properly in resolving this boot-loop
    state, kindly respond to the questions below:

    • Did the issue occur even after removing the USB wireless mouse?
    • Aside from running DISM, what other troubleshooting steps have you done? This is for us to know and to avoid any duplication of efforts on your end.

    We look forward to your response.
    David Haz, Feb 24, 2021

    Windows 10 Factory Reset Infinite Boot Loop


    As you are facing issue with Boot loop, I suggest you to perform a Startup Repair by following the steps provided below:

    • Go to the Microsoft software download website and create Windows 10
      installation media.
    • Insert the installation media you created, and then restart your PC.
    • On the Install Windows screen, select Repair your computer.
    • On the Choose an option screen, select Troubleshoot>Advanced Options.
    • Click on Startup Repair.

    After the repair is complete, check for status.

    Hope this helps. Keep us posted on the status for further assistance.

    Thank you.
    Eeshwar Kumar, Feb 24, 2021


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