Windows 10: WHEA_UNCORRECTABLE_ERROR 124

Discus and support WHEA_UNCORRECTABLE_ERROR 124 in Windows 10 BSOD Crashes and Debugging to solve the problem; My PC has been crashing whenever my Nvidia GPU is used, I'm sure it's a hardware error, but I am concered as to whether or not it's the GPU or PCI... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by LiamMills2, Jan 5, 2021.

  1. WHEA_UNCORRECTABLE_ERROR 124


    My PC has been crashing whenever my Nvidia GPU is used, I'm sure it's a hardware error, but I am concered as to whether or not it's the GPU or PCI which is broken, if this could be explained, it would help out a lot.

    Microsoft R Windows Debugger Version 10.0.20153.1000 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\Minidump\010421-109687-01.dmp]Mini Kernel Dump File: Only registers and stack trace are available************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP 4 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff806`46a00000 PsLoadedModuleList = 0xfffff806`4762a2b0Debug session time: Mon Jan 4 10:07:20.151 2021 UTC + 13:00System Uptime: 1 days 11:29:22.850Loading Kernel Symbols...........................................................................................................................................................................................................................Loading User SymbolsLoading unloaded module list...........................For analysis of this file, run
    !analyze -vnt!KeBugCheckEx:fffff806`46df5780 48894c2408 mov qword ptr [rsp+8],rcx ss:fffff806`4cc1fcd0=00000000000001240: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************WHEA_UNCORRECTABLE_ERROR 124A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon. Try !errrec Address of the WHEA_ERROR_RECORD structure to get more details.Arguments:Arg1: 0000000000000004, PCI Express ErrorArg2: ffffc8093ffe0028, Address of the WHEA_ERROR_RECORD structure.Arg3: 0000000000000000Arg4: 0000000000000000Debugging Details:------------------fffff8064760f330: Unable to get Flags value from nt!KdVersionBlockfffff8064760f330: Unable to get Flags value from nt!KdVersionBlockfffff8064760f330: Unable to get Flags value from nt!KdVersionBlockKEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 23921 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on PAB Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 39106 Key : Analysis.Memory.CommitPeak.Mb Value: 79 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 124BUGCHECK_P1: 4BUGCHECK_P2: ffffc8093ffe0028BUGCHECK_P3: 0BUGCHECK_P4: 0BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: hollow_knight.exeSTACK_TEXT: fffff806`4cc1fcc8 fffff806`46eb37ba : 00000000`00000124 00000000`00000004 ffffc809`3ffe0028 00000000`00000000 : nt!KeBugCheckExfffff806`4cc1fcd0 fffff806`452015b0 : 00000000`00000000 ffffc809`3ffe0028 ffffc809`3ff9c4b0 ffffc809`3ffe0028 : nt!HalBugCheckSystem+0xcafffff806`4cc1fd10 fffff806`46fb532e : 00000000`00000000 fffff806`4cc1fdb9 ffffc809`3ffe0028 ffffc809`3ff9c4b0 : PSHED!PshedBugCheckSystem+0x10fffff806`4cc1fd40 fffff806`4ae334d3 : 00000000`00000001 00000000`00000001 ffffc809`3ff9a4b0 ffffc809`3ffd9720 : nt!WheaReportHwError+0x46efffff806`4cc1fe20 fffff806`4ae33cc6 : ffffda00`b5ff2c00 fffff806`4cc1fec0 ffffda00`b5ff2d30 ffffc809`3f8fe000 : pci!ExpressRootPortAerInterruptRoutine+0x26bfffff806`4cc1fe80 fffff806`4ae33d89 : ffffda00`b5ff2c80 fffff806`46cef741 00000000`00000000 ffffc809`3f914000 : pci!ExpressRootPortInterruptRoutine+0x46fffff806`4cc1fee0 fffff806`46cfe7c1 : ffffc809`535d0f43 fffff806`00400a02 fffff806`661a2760 00000000`00008101 : pci!ExpressRootPortMessageRoutine+0x9fffff806`4cc1ff10 fffff806`46d27ef5 : 00000000`00000008 fffff806`4cc1ff20 00000000`0000000c ffffe130`b4c1cd71 : nt!KiInterruptMessageDispatch+0x11fffff806`4cc1ff40 fffff806`46df6faf : ffffb401`24b5c510 ffffda00`b5ff2c80 00000000`00000018 0000fc60`e2279080 : nt!KiCallInterruptServiceRoutine+0xa5fffff806`4cc1ff90 fffff806`46df7277 : 00000000`00000000 fffff806`46ce8fe0 ffffc809`50fbd080 ffffc809`7a0db080 : nt!KiInterruptSubDispatch+0x11fffffb401`24b5c490 fffff806`46dfbe51 : fffff7c6`40001000 fffff806`46df6ad1 ffffc809`3f8fe000 00000000`00000000 : nt!KiInterruptDispatch+0x37ffffb401`24b5c620 fffff806`46df6ad1 : ffffc809`3f8fe000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDpcInterruptBypass+0x11ffffb401`24b5c630 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiChainedDispatch+0xb1MODULE_NAME: GenuineIntelIMAGE_NAME: GenuineIntel.sysSTACK_COMMAND: .thread ; .cxr ; kbFAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_MALFORMED_TLP_IMAGE_GenuineIntel.sysOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {f6570bb6-7649-cbd3-42ea-89e8d474bf4e}Followup: MachineOwner---------0: kd> !errrec ffffc8093ffe0028===============================================================================Common Platform Error Record @ ffffc8093ffe0028-------------------------------------------------------------------------------Record Id : 01d6e0eaf6072278Severity : Fatal 1Length : 672fffff8064760f330: Unable to get Flags value from nt!KdVersionBlockCreator : Microsoftfffff8064760f330: Unable to get Flags value from nt!KdVersionBlockNotify Type : PCI Express ErrorTimestamp : 1/3/2021 21:07:20 UTCFlags : 0x00000000fffff8064760f330: Unable to get Flags value from nt!KdVersionBlock===============================================================================Section 0 : PCI Express-------------------------------------------------------------------------------Descriptor @ ffffc8093ffe00a8Section @ ffffc8093ffe0138Offset : 272Length : 208Flags : 0x00000001 PrimarySeverity : Fatalfffff8064760f330: Unable to get Flags value from nt!KdVersionBlockPort Type : Root PortVersion : 1.1Command/Status: 0x0010/0x0407fffff8064760f330: Unable to get Flags value from nt!KdVersionBlockDevice Id : VenIdWHEA_UNCORRECTABLE_ERROR 124 :DevId : 8086:9d10 Class code : 030400 Function No : 0x00 Device No : 0x1c Segment : 0x0000 Primary Bus : 0x00 Second. Bus : 0x00 Slot : 0x0000Dev. Serial # : 0000000000000000fffff8064760f330: Unable to get Flags value from nt!KdVersionBlockExpress Capability Information @ ffffc8093ffe016c Device Caps : 00008001 Role-Based Error Reporting: 1 Device Ctl : 0027 ur FE NF CE Dev Status : 0015 ur FE nf CE Root Ctl : 0008 fs nfs csfffff8064760f330: Unable to get Flags value from nt!KdVersionBlockAER Information @ ffffc8093ffe01a8 Uncorrectable Error Status : 00040000 ur ecrc MTLP rof uc ca cto fcp ptlp sd dlp und Uncorrectable Error Mask : 00010000 ur ecrc mtlp rof UC ca cto fcp ptlp sd dlp und Uncorrectable Error Severity : 00060011 ur ecrc MTLP ROF uc ca cto fcp ptlp sd DLP UND Correctable Error Status : 00002001 ADV rtto rnro dllp tlp RE Correctable Error Mask : 00002000 ADV rtto rnro dllp tlp re Caps & Control : 00000012 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP Header Log : 4a000001 01000004 00000000 00000000 Root Error Command : 00000000 fen nfen cen Root Error Status : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer Correctable Error Source ID : 00,00,00 Correctable Error Source ID : 00,00,00fffff8064760f330: Unable to get Flags value from nt!KdVersionBlock===============================================================================Section 1 : Processor Generic-------------------------------------------------------------------------------Descriptor @ ffffc8093ffe00f0Section @ ffffc8093ffe0208Offset : 480Length : 192Flags : 0x00000000Severity : Informationalfffff8064760f330: Unable to get Flags value from nt!KdVersionBlockfffff8064760f330: Unable to get Flags value from nt!KdVersionBlock**************************************************************************** ****** ****** Either you specified an unqualified symbol, or your debugger ****** doesn't have full symbol information. Unqualified symbol ****** resolution is turned off by default. Please either specify a ****** fully qualified symbol module!symbolname, or enable resolution ****** of unqualified symbols by typing ".symopt- 100". Note that ****** enabling unqualified symbol resolution with network symbol ****** server shares in the symbol path may cause the debugger to ****** appear to hang for long periods of time when an incorrect ****** symbol name is typed or the network symbol server is down. ****** ****** For some commands to work properly, your symbol path ****** must point to .pdb files that have full type information. ****** ****** Certain .pdb files such as the public OS symbols do not ****** contain the required information. Contact the group that ****** provided you with these symbols if you need this command to ****** work. ****** ****** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ****** ****************************************************************************fffff8064760f330: Unable to get Flags value from nt!KdVersionBlock**************************************************************************** ****** ****** Either you specified an unqualified symbol, or your debugger ****** doesn't have full symbol information. Unqualified symbol ****** resolution is turned off by default. Please either specify a ****** fully qualified symbol module!symbolname, or enable resolution ****** of unqualified symbols by typing ".symopt- 100". Note that ****** enabling unqualified symbol resolution with network symbol ****** server shares in the symbol path may cause the debugger to ****** appear to hang for long periods of time when an incorrect ****** symbol name is typed or the network symbol server is down. ****** ****** For some commands to work properly, your symbol path ****** must point to .pdb files that have full type information. ****** ****** Certain .pdb files such as the public OS symbols do not ****** contain the required information. Contact the group that ****** provided you with these symbols if you need this command to ****** work. ****** ****** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ****** ****************************************************************************No valid data fields are present.

    :)
     
    LiamMills2, Jan 5, 2021
    #1
  2. Nikhar_K Win User

    how to fix WHEA_UNCORRECTABLE_ERROR (124) ???

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I appreciate your effort on this. However, In order to help you with the appropriate troubleshooting steps, we will need the following details:

    • When do you the error message?
    • Which build version and edition of Windows are you using? To check type:
      winver in the search bar on the Taskbar and hit
      Enter.
    • What is the make and model of the computer?

    As per the dump file shared by you, the error seems to be with the Cache of the Intel processor. I suggest you to refer the troubleshooting steps mentioned in the article

    How to fix WHEA_UNCORRECTABLE_ERROR
    and see if that helps.

    You may also refer the troubleshooting steps in the article
    Troubleshoot blue screen errors
    and see if that helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 5, 2021
    #2
  3. WHEA_UNCORRECTABLE_ERROR 124 but no bsod

    Same like this:
    WHEA_UNCORRECTABLE_ERROR 124 but no bsod - Windows 10 Forums

    Code:
    "BUS OBS Error": Observing error. Usually caused by hardware components, Mainboard or chipset drivers.
     
    BSODHunter, Jan 5, 2021
    #3
  4. WHEA_UNCORRECTABLE_ERROR 124

    Lot of WHEA_UNCORRECTABLE_ERROR (124) on intel nuc NUC7i3BN and 1809 17763.104

    So, I have been troubleshooting lot of WHEA_UNCORRECTABLE_ERROR (124).

    It ususally happens returning from sleep\hibernate at log in screen. If the nuc is slow to start I can pretty much predict it will bsod.

    the nuc has two banks for memory, and I have 8x2 Gb installed. Tried only upper and lower bank, and it still crashed.

    All the minidumps says :

    WHEA_UNCORRECTABLE_ERROR (124)

    BUGCHECK_STR: 0x124_GenuineIntel

    WIN8_DRIVER_FAULT

    but the process can be different. minidumps

    Any advice? Last step is reinstall before contacting the shop for a replacement

    [table][tr][td]
    [/td][/tr][/table]
     
    mmikeolson, Jan 5, 2021
    #4
Thema:

WHEA_UNCORRECTABLE_ERROR 124

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