Windows 10: Whea_Uncorrectable_Error, freezing, dark screen

Discus and support Whea_Uncorrectable_Error, freezing, dark screen in Windows 10 Gaming to solve the problem; This problem's been going on for about three weeks now. Laptop is Acer Nitro AN515-54, Windows 10 build 19045.2728, about two years old. When the... Discussion in 'Windows 10 Gaming' started by somnomania5, Apr 2, 2023.

  1. Whea_Uncorrectable_Error, freezing, dark screen


    This problem's been going on for about three weeks now. Laptop is Acer Nitro AN515-54, Windows 10 build 19045.2728, about two years old. When the laptop is shifted, bumped, sometimes when the screen is angled differently, it does one of three things: it freezes completely, the screen goes backlit black but my repair guy tried an external monitor when this happened and said the whole system was frozen, because nothing happened, or it does this BSOD, which sits at 0% and never advances or generates a dump file.It first happened while I was watching a video in VLC, which scared me because I c

    :)
     
    somnomania5, Apr 2, 2023
    #1

  2. Whea_Uncorrectable_error

    I have liquid cooling. It just freezes and just goes straight to the blue screen. There is also no error code that comes up its just Whea_uncorrectable_error
     
    DanCartaginese, Apr 2, 2023
    #2
  3. Screen Freezing up

    Andre, thanks for your suggestions. I performed all steps as you listed and it appears that there were

    some problems that have been corrected. I will let you know in a day or so if the "freeze" problem

    occurs again. Many thanks for your help --- this took longer than I expected!

    Jan
     
    JanetThompsonTX, Apr 2, 2023
    #3
  4. Nikhar_K Win User

    Whea_Uncorrectable_Error, freezing, dark screen

    how to fix WHEA_UNCORRECTABLE_ERROR (124) ???

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I appreciate your effort on this. However, In order to help you with the appropriate troubleshooting steps, we will need the following details:

    • When do you the error message?
    • Which build version and edition of Windows are you using? To check type:
      winver in the search bar on the Taskbar and hit
      Enter.
    • What is the make and model of the computer?

    As per the dump file shared by you, the error seems to be with the Cache of the Intel processor. I suggest you to refer the troubleshooting steps mentioned in the article

    How to fix WHEA_UNCORRECTABLE_ERROR
    and see if that helps.

    You may also refer the troubleshooting steps in the article
    Troubleshoot blue screen errors
    and see if that helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Apr 2, 2023
    #4
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Whea_Uncorrectable_Error, freezing, dark screen

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