Windows 10: WHEA_UNCORRECTABLE_ERROR help?

Hello, my laptop randomly started BSOD'ing about every half hour with WHEA_UNCORRECTABLE_ERROR. it didnt give me any other code on the bluescreen so i opened up the minidump file and ran !analaze to see what was up. the only problem is, i have no idea what any of this means. Could someone tell me what this means?



*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd689d61e28c8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.Sec
Value: 5

Key : Analysis.Elapsed.Sec
Value: 6

Key : Analysis.Memory.CommitPeak.Mb
Value: 67


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.17763.503 (WinBuild.160101.0800)

DUMP_TYPE: 2

BUGCHECK_P1: 0

BUGCHECK_P2: ffffd689d61e28c8

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BUGCHECK_STR: 0x124_AuthenticAMD

CPU_COUNT: 4

CPU_MHZ: 63d

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 12

CPU_MODEL: 1

CPU_STEPPING: 0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: DESKTOP-HHGV643

ANALYSIS_SESSION_TIME: 06-01-2019 16:39:16.0675

ANALYSIS_VERSION: 10.0.18869.1002 amd64fre

STACK_TEXT:
fffff90d`b987d6e0 fffff803`6ab84129 : ffffd689`d631e040 ffffd689`d61e28a0 fffff803`6aa0b4e0 fffff803`00000000 : nt!WheapCreateLiveTriageDump+0x7b
fffff90d`b987dc10 fffff803`6a922ba8 : ffffd689`d61e28a0 fffff803`6a61aec1 00000000`00000000 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
fffff90d`b987dc40 fffff803`6a9238bb : fffff803`6aa0b480 fffff803`6aa0b4e0 fffff803`6aa1eee0 ffffd689`d2650bd0 : nt!WheapProcessWorkQueueItem+0x48
fffff90d`b987dc80 fffff803`6a678bfa : ffffd689`d26671b0 ffffd689`d631e040 fffff803`6aa1ee00 ffffd689`00000000 : nt!WheapWorkQueueWorkerRoutine+0x2b
fffff90d`b987dcb0 fffff803`6a641b35 : ffffd689`d631e040 ffffd689`d2673300 ffffd689`d631e040 00000224`ac3b7dfe : nt!ExpWorkerThread+0x16a
fffff90d`b987dd50 fffff803`6a7bf35c : ffff8a00`13e9a180 ffffd689`d631e040 fffff803`6a641ae0 00000000`00000000 : nt!PspSystemThreadStartup+0x55
fffff90d`b987dda0 00000000`00000000 : fffff90d`b987e000 fffff90d`b9878000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x1c


THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 2d7687bc4d9a24dd51c507635bc4ce8aa00fde94

THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE

PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_CACHE

TARGET_TIME: 2019-06-01T19:39:14.000Z

OSBUILD: 17763

OSSERVICEPACK: 503

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2021-07-31 11:45:35

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.17763.503

ANALYSIS_SESSION_ELAPSED_TIME: 18aa

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_cache

FAILURE_ID_HASH: {b533751b-676e-7546-bcdc-24e6c40d0064}

Followup: MachineOwner
---------

:)

 

How to fix Whea_Uncorrectable_Error

Hi Alexander,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message along with the error code of this issue?
• Have you made any changes to the operating system prior to this issue?
• From when are you facing this issue?
• What is the make and model of your device?
• Are you able to boot the device to desktop?

I would like to inform that the WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture
(WHEA).

I suggest you to refer to the below article, try the troubleshooting steps mentioned and check if it helps.

Refer: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

Hope it helps. If the issue still persist reply to the post with the required information and updated status of this issue for further assistance.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Stop Code: WHEA_UNCORRECTABLE_ERROR

Hi,

This might be caused by faulty driver, hardware issues or antivirus software problems. We suggest checking this
article that has steps on how to resolve stop code WHEA_UNCORRECTABLE_ERROR.

Keep us in the loop with the result.