Windows 10: WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error

All of the 11 new BSOD were WHEA 0x124.

What's happening with the mouse and keyboard:

Code: Standard PS/2 Keyboard ACPI\PNP0303\0 This device is not present, is not working properly, or does not have all its drivers installed.[/quote] Code: Microsoft PS/2 Mouse ACPI\PNP0F03\0 This device is not present, is not working properly, or does not have all its drivers installed.[/quote] Open device manager > click view > show hidden dvices > expand all rows > post images into the thread for any device that has a yellow triangle.

Code: Event[3830]: Log Name: System Source: Disk Date: 2017-10-27T18:35:41.527 Event ID: 34 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Dan-PC Description: The driver disabled the write cache on device \Device\Harddisk5\DR5. Event[3831]: Log Name: System Source: Disk Date: 2017-10-27T18:35:46.386 Event ID: 34 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Dan-PC Description: The driver disabled the write cache on device \Device\Harddisk3\DR3.[/quote] Code: Event[3829]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T18:35:38.131 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information.[/quote] Code: Event[3825]: Log Name: System Source: Disk Date: 2017-10-27T18:35:11.472 Event ID: 34 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Dan-PC Description: The driver disabled the write cache on device \Device\Harddisk4\DR4. Event[3826]: Log Name: System Source: Disk Date: 2017-10-27T18:35:27.120 Event ID: 34 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Dan-PC Description: The driver disabled the write cache on device \Device\Harddisk1\DR1. Event[3827]: Log Name: System Source: Disk Date: 2017-10-27T18:35:32.079 Event ID: 34 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Dan-PC Description: The driver disabled the write cache on device \Device\Harddisk0\DR0. Event[3828]: Log Name: System Source: Disk Date: 2017-10-27T18:35:36.279 Event ID: 34 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Dan-PC Description: The driver disabled the write cache on device \Device\Harddisk2\DR2.[/quote] Code: Event[3823]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T18:33:38.133 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information. Event[3824]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T18:34:38.131 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information.[/quote] Code: Event[3763]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T18:29:22.180 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information. Event[3764]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T18:30:22.178 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information.[/quote] Code: Event[3638]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T17:51:26.241 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information. Event[3639]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T17:52:26.239 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information.[/quote] Code: Event[3612]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T17:31:26.239 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information.[/quote] Code: Event[3603]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T17:21:26.242 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information. Event[3604]: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 2017-10-27T17:22:26.240 Event ID: 19 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-19 User Name: NT AUTHORITY\LOCAL SERVICE Computer: Dan-PC Description: A corrected hardware error has occurred. Reported by component: Processor Core Error Source: Corrected Machine Check Error Type: Cache Hierarchy Error Processor APIC ID: 4 The details view of this entry contains further information.[/quote]

 

Not sure which keyboard / mouse it's finding.. I don't have any other installed!

*Edit* - I searched for updates, none were found. I attempted to change the driver using "select the driver you want to use for this hardware" and that didn't work either. I uninstalled both and then scanned for hardware changes. No additional hardware was detected.

 

On each row with a yellow triangle > right click > left click properties > left click driver details > post images into the thread

 

here's a new one after rebooting:




PS2 Mouse:




PS2 Keyboard:

 

I also just did a check on the PSU (I have a tester) and it came out good (sorry the bottom bits didn't come out with my camera; they were compliant)

 

The PSU voltages are within the proper range.

For the images posted don't click on the details tab. Instead click on the drivers tab then click on details > post image

On device manager fix the unknown device:
How to easily find drivers for Unknown Devices in Windows | PCWorld
How to Find Drivers for Unknown Devices in the Device Manager

 

I was able to figure it out looking up the PNP Device ID: USB\VID_1235&PID_800A\5&13FE7C4D&0&14

It was the Focusrite 2i4 external audio interface.

I installed the latest driver, but something must have made it malfunction (maybe one of the recent BSODs?) Could this be the faulty hardware messing with my system? I can try disconnecting it and then running HDS surface scan again...

 

We had had another thread in which the OP had to communicate with Focusrite. Please contact their support and see if they have options.

See if you can get all 3 triangles fixed.

 

Thanks, man ... for all your help. I appreciate it. Have a good weekend, if I don't hear back.

 

Your welcome. There is more work to do on getting the device manager clean and the drives.

Which AV software are you currently using?
Which ones are always on?
Which ones are run manually.

Only one AV should be always on.
The always on AV and the manual software products can be reinstalled once there is 2 weeks of stability with no BSOD.
Then if you have a BSOD after re-installation you will recognize the misbehaving software.

Let us know whether you have any future BSOD and the progress with Focusrite customer support.

Run HDTune: HD Tune website
to check the health,
scan for errors, no quick scan but full scan
run a benchmark.


It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
the health,
the error scan,
the benchmark incl. following
transfer rate,
access time,
burst rate,
cpu usage.
Take Screenshot in Windows 10 General Tips Tutorials

 

I'm using Windows Defender. In addition, I had Malwarebytes installed (now uninstalled) and I also have SUPERAntiSpyware. They were all always on. SUPERAntiSpyware is still running in the background but doesn't do realtime scanning with my free edition. I can uninstall this if you think it might help.

I'm still performing HDS surface tests for my remaining 3 drives. I'll run HDTune afterward. I'm also going to post my Memtest86+ screenshot when the HDS surface tests are finished.

I'll contact Focusrite support if I have further issues with the driver.

Thanks,

 

Open device manager > view > show hidden devices > post images into the thread if there are still any yellow icons.
If the yellow icons have been fixed please indicate how you fixed them.
The Focusrite driver was updated > does it display under device status that the device is working properly?
If the yellow icons have not been fixed please right click on the item > left click properties > left click driver tab > left click driver details > post an image into the thread

 

5/6 hard drives tested -- all good with the surface scans. One more to go:




The Focusrite shows that it is now working properly ... and I haven't has a BSOD since yesterday, since I updated it. I have no idea why.

Here are the yellow icons still remaining - Standard PS/2 Keyboard:




Microsoft PS/2 Mouse: