Windows 10: whea_uncorrectable_error since Windows 10

Hey all,
my friend got a new notebook "Acer ES1-711" and installed windows 10 right after he got it. Since then he gets multiple BSODS per day. It occures at random times it seems.
For me it looks like the cpu is the problem, but i can't find a solution for it. Maybe you can help us.

Best regards, Patrick.

:)

 

How to fix windows 10 whea_uncorrectable_error

Hello,

How can I fix whea_uncorrectable_error on Windows 10.

 

Whea_Uncorrectable_Error Since recent update.

> I like in England so its cold weather here, the heating is on low. Im going to move it from under my desk to the open, to give it space to breath as well as make sure the fans are all unblocked and clear

The first thing is you need to add thermal paste to the processor so that heat gets transferred.

These steps are relevant:

https://www.intel.in/content/www/in/en/support/...

 

It seems it is a persistent crash, a generic error on the level 2 cache of the CPU is the problem everytime. This usually indicates a CPU/BIOS problem.
I would suggest to update the BIOS to the newest version from Acer which is 1.08, the current version is 1.05
Download Drivers and Manuals | Acer Official Site
Code: BIOS-Version: Insyde Corp. V1.05, 07.11.2014[/quote] If no clean install has been performed yet, it is something to consider after an upgrade.
Code: =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe001d69ab138 Section @ ffffe001d69ab2c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : GCACHEL2_ERR_ERR (Proc 1 Bank 2) Status : 0xb6000004000e010a Address : 0x000000014ba0fd20 Misc. : 0x0000000000000000 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe00012efd138 Section @ ffffe00012efd2c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : GCACHEL2_ERR_ERR (Proc 0 Bank 2) Status : 0xb6000000000d010a Address : 0x000000006120ff74 Misc. : 0x0000000000000000 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe00083e5e138 Section @ ffffe00083e5e2c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : GCACHEL2_ERR_ERR (Proc 1 Bank 2) Status : 0xb6000004000e010a Address : 0x00000001065918c0 Misc. : 0x0000000000000000 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe0017ccff138 Section @ ffffe0017ccff2c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : GCACHEL2_ERR_ERR (Proc 0 Bank 2) Status : 0xf6200004000e010a Address : 0x0000000166bccec0 Misc. : 0x0000000000000000[/quote]

 

nice, that was fast! I'll update it now and will get back to you. Thanks!

 

Hey there, we installed the BIOS-Update. But unfortunately we got 8 new bluescreens since then. I attached the new dumbfiles.
Best regards, Patrick.

 

Diagnostic Test

CPU TEST


Run Prime95 - Stress Test Your CPU - Windows 10 Forums CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums



Note If you're overclocking anything, please stop it and set everything back to default while troubleshooting


Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

 

Attachment 68155

and 2 minutes after stopping the test, we got the next bluescreen right in time.

 

What is the result of IntelBurnTest?
Another good utility is Intel Diagnostics Tool
Download Intel Processor Diagnostic Tool