Windows 10: WHEA_UNCORRECTABLE_ERROR while playing

Hi everyone,


I'm having a problem I tried to fix for the last couple of months without results.


While playing games in particular like assettocorsa but NOT while stressing the CPU/GPU using for example occt, unigine or IntelBurnTestV2 I get a WHEA_UNCORRECTABLE_ERROR randomly. It happened a couple of times while I was running a Calibre plugin to count ebooks pages.

It might happen the first 2 minutes, it might happen hours later.


This is my setup:

Intel Core i7-4790K

ASRock B85 Pro4

EVGA RTX 2070 BLACK GAMING

2 X 8GB DDR3-1600


The temperature while playing is around 75 degrees celcius, while in idle is 40ish.


Following, one of the BSOD dumps I received:



Microsoft R Windows Debugger Version 10.0.18362.1 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Dumps\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.************* Path validation summary **************Response Time ms LocationDeferred srv*E:\Disasm\Symbols*http://msdl.microsoft.com/download/symbolsSymbol search path is: srv*E:\Disasm\Symbols*http://msdl.microsoft.com/download/symbolsExecutable search path is: Windows 10 Kernel Version 18362 MP 8 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTSBuilt by: 18362.1.amd64fre.19h1_release.190318-1202Machine Name:Kernel base = 0xfffff804`4c800000 PsLoadedModuleList = 0xfffff804`4cc48150Debug session time: Mon Feb 3 19:27:51.269 2020 UTC + 0:00System Uptime: 1 days 5:28:52.896Loading Kernel Symbols..................................................................................................................................................................................................................Page 1eaeee not present in the dump file. Type ".hh dbgerr004" for details..Loading User SymbolsPEB is paged out Peb.Ldr = 000000a1`da06a018. Type ".hh dbgerr001" for detailsLoading unloaded module list................For analysis of this file, run !analyze -v5: kd> !analyze -v******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************WHEA_UNCORRECTABLE_ERROR 124A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 0000000000000000, Machine Check ExceptionArg2: ffffc884d345d028, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.Debugging Details:------------------KEY_VALUES_STRING: 1PROCESSES_ANALYSIS: 1SERVICE_ANALYSIS: 1STACKHASH_ANALYSIS: 1TIMELINE_ANALYSIS: 1DUMP_CLASS: 1DUMP_QUALIFIER: 401BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202SYSTEM_PRODUCT_NAME: To Be Filled By O.E.M.SYSTEM_SKU: To Be Filled By O.E.M.SYSTEM_VERSION: To Be Filled By O.E.M.BIOS_VENDOR: American Megatrends Inc.BIOS_VERSION: P2.00BIOS_DATE: 12/06/2013BASEBOARD_MANUFACTURER: ASRockBASEBOARD_PRODUCT: B85 Pro4BASEBOARD_VERSION: DUMP_TYPE: 1BUGCHECK_P1: 0BUGCHECK_P2: ffffc884d345d028BUGCHECK_P3: be000000BUGCHECK_P4: 800400BUGCHECK_STR: 0x124_GenuineIntelCPU_COUNT: 8CPU_MHZ: f9fCPU_VENDOR: GenuineIntelCPU_FAMILY: 6CPU_MODEL: 3cCPU_STEPPING: 3CPU_MICROCODE: 6,3c,3,0 F,M,S,R SIG: 25'00000000 cache 25'00000000 initDEFAULT_BUCKET_ID: WIN8_DRIVER_FAULTPROCESS_NAME: nvsphelper64.exeCURRENT_IRQL: fANALYSIS_SESSION_HOST: XXXXXXXXANALYSIS_SESSION_TIME: 02-03-2020 19:44:49.0848ANALYSIS_VERSION: 10.0.18362.1 amd64freSTACK_TEXT: ffffb100`410c5b78 fffff804`4d2fdfe3 : 00000000`00000124 00000000`00000000 ffffc884`d345d028 00000000`be000000 : nt!KeBugCheckExffffb100`410c5b80 fffff804`4ef8191b : ffffc884`ccecfc30 00000000`00000000 ffffc884`d345d028 00000000`00000000 : hal!HalBugCheckSystem+0xd3ffffb100`410c5bc0 fffff804`4cb4094d : ffffc884`ccecfc30 ffffb100`410c5c49 00000000`00000000 ffffc884`d345d028 : PSHED!PshedBugCheckSystem+0xbffffb100`410c5bf0 fffff804`4d2ff941 : ffffb100`410c5d10 00000000`00000005 ffffc884`ccecfc80 ffffc884`ccecfc30 : nt!WheaReportHwError+0x37dffffb100`410c5cb0 fffff804`4d2ffdda : 00000000`00000010 ffffc884`ccecfc80 ffffb100`410c5e68 ffffb100`410c60b0 : hal!HalpMcaReportError+0x6dffffb100`410c5e10 fffff804`4d2ffcb4 : ffffc884`cccaeef0 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2ffffb100`410c5e60 fffff804`4d2fff20 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0ffffb100`410c5ea0 fffff804`4d2fefc8 : 00000000`00000000 ffffb100`410c6130 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4ffffb100`410c5ed0 fffff804`4d3001a7 : ffffc884`cccaeef0 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5cffffb100`410c5f00 fffff804`4caa4a1b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37ffffb100`410c5f30 fffff804`4c9d04ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0xbffffb100`410c5f60 fffff804`4c9d0171 : ffffb100`00000000 fffff804`4c9d00ae ffff8306`caa0304c 00000000`00000000 : nt!KxMcheckAbort+0x7affffb100`410c60a0 fffff804`4c81ba2b : 00000000`00000000 00000000`00000000 fffff804`4c800000 fffff804`4c833966 : nt!KiMcheckAbort+0x271ffff8306`caa02ff0 fffff804`4c83c990 : ffffc884`d5502000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeYieldProcessorEx+0x1bffff8306`caa03020 fffff804`4c83c281 : ffffb100`410b9180 00000000`fffffffe ffffb100`ffffffff 00000000`00000001 : nt!KiSearchForNewThreadOnProcessor+0xe0ffff8306`caa030b0 fffff804`4c83b644 : ffffc884`d92842c0 ffffffff`00000000 ffff8306`00000000 fffff804`00000000 : nt!KiSwapThread+0x6c1ffff8306`caa03150 fffff804`4c8884e7 : 00000000`00000009 00000000`00000000 3f800000`00000001 00000000`00000000 : nt!KiCommitThreadWait+0x144ffff8306`caa031f0 fffff804`4ce1fe49 : 00000000`00000005 ffff8306`caa03340 ffffc884`ded84660 00000000`00000000 : nt!KeWaitForMultipleObjects+0x287ffff8306`caa03300 fffff804`4ce1fb65 : ffff9b1b`c4d9a620 ffff8306`caa03a20 ffff8306`caa03848 00000000`00000064 : nt!ObWaitForMultipleObjects+0x2a9ffff8306`caa03800 fffff804`4c9d2d15 : 000000a1`da5ff758 ffffc884`d92842c0 ffffc884`d92842c0 000000a1`da5ff3e8 : nt!NtWaitForMultipleObjects+0x105ffff8306`caa03a90 00007ffa`172dcc14 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25000000a1`da5ff3c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`172dcc14THREAD_SHA1_HASH_MOD_FUNC: e708a6d307cd83638e7002e951cacd007ef9aa8dTHREAD_SHA1_HASH_MOD_FUNC_OFFSET: 28c4f2f8842ad08ca652de5e8b62b37a847b28f3THREAD_SHA1_HASH_MOD: fbc80fcec5772959885a4ba5ba2919b1f90384b2FOLLOWUP_NAME: MachineOwnerMODULE_NAME: GenuineIntelIMAGE_NAME: GenuineIntelDEBUG_FLR_IMAGE_TIMESTAMP: 0STACK_COMMAND: .thread ; .cxr ; kbFAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMERBUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMERPRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMERTARGET_TIME: 2020-02-03T19:27:51.000ZOSBUILD: 18362OSSERVICEPACK: 0SERVICEPACK_NUMBER: 0OS_REVISION: 0SUITE_MASK: 272PRODUCT_TYPE: 1OSPLATFORM_TYPE: x64OSNAME: Windows 10OSEDITION: Windows 10 WinNt TerminalServer SingleUserTSOS_LOCALE: USER_LCID: 0OSBUILD_TIMESTAMP: 1972-08-22 01:24:00BUILDDATESTAMP_STR: 190318-1202BUILDLAB_STR: 19h1_releaseBUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202ANALYSIS_SESSION_ELAPSED_TIME: 2db0ANALYSIS_SOURCE: KMFAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_internal_timerFAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}Followup: MachineOwner---------5: kd> !errrec ffffc884d345d028===============================================================================Common Platform Error Record @ ffffc884d345d028-------------------------------------------------------------------------------Record Id : 01d5d9d0ea7b312cSeverity : Fatal 1Length : 936Creator : MicrosoftNotify Type : Machine Check ExceptionTimestamp : 2/3/2020 19:27:51 UTCFlags : 0x00000000===============================================================================Section 0 : Processor Generic-------------------------------------------------------------------------------Descriptor @ ffffc884d345d0a8Section @ ffffc884d345d180Offset : 344Length : 192Flags : 0x00000001 PrimarySeverity : FatalProc. Type : x86/x64Instr. Set : x64Error Type : Micro-Architectural ErrorFlags : 0x00CPU Version : 0x00000000000306c3Processor ID : 0x0000000000000005===============================================================================Section 1 : x86/x64 Processor Specific-------------------------------------------------------------------------------Descriptor @ ffffc884d345d0f0Section @ ffffc884d345d240Offset : 536Length : 128Flags : 0x00000000Severity : FatalLocal APIC Id : 0x0000000000000005CPU Id : c3 06 03 00 00 08 10 05 - bf fb fa 7f ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00Proc. Info 0 @ ffffc884d345d240===============================================================================Section 2 : x86/x64 MCA-------------------------------------------------------------------------------Descriptor @ ffffc884d345d138Section @ ffffc884d345d2c0Offset : 664Length : 272Flags : 0x00000000Severity : FatalError : Internal timer Proc 5 Bank 4 Status : 0xbe00000000800400 Address : 0xfffff8044c83d270 Misc. : 0xfffff8044c83d2705: kd> !whea ffffc884d345d028Error Source Table @ fffff8044ccf4a584 Error SourcesError Source 0 @ ffffc884cde5f8a0 Notify Type : MCE INT18 Type : 0x0 MCE Error Count : 1 Record Count : 8 Record Length : 748 Error Records : wrapper @ ffffc884d345d000 record @ ffffc884d345d028 : wrapper @ ffffc884d345d748 record @ ffffc884d345d770 : wrapper @ ffffc884d345de90 record @ ffffc884d345deb8 : wrapper @ ffffc884d345e5d8 record @ ffffc884d345e600 : wrapper @ ffffc884d345ed20 record @ ffffc884d345ed48 : wrapper @ ffffc884d345f468 record @ ffffc884d345f490 : wrapper @ ffffc884d345fbb0 record @ ffffc884d345fbd8 : wrapper @ ffffc884d34602f8 record @ ffffc884d3460320 Descriptor : @ ffffc884cde5f900 Length : 3cc Max Raw Data Length : 141 Num Records To Preallocate : 8 Max Sections Per Record : 4 Error Source ID : 0 Flags : 80000000Error Source 1 @ ffffc884d3460a60WHEA_NOTIFICATION_DESCRIPTOR @ 0xffffc884d3460af0 Notify Type : CMCI Local Interrupt Type : 0x1 CMC Error Count : 0 Record Count : 8 Record Length : 748 Error Records : wrapper @ ffffc884cdb07000 record @ ffffc884cdb07028 : wrapper @ ffffc884cdb07748 record @ ffffc884cdb07770 : wrapper @ ffffc884cdb07e90 record @ ffffc884cdb07eb8 : wrapper @ ffffc884cdb085d8 record @ ffffc884cdb08600 : wrapper @ ffffc884cdb08d20 record @ ffffc884cdb08d48 : wrapper @ ffffc884cdb09468 record @ ffffc884cdb09490 : wrapper @ ffffc884cdb09bb0 record @ ffffc884cdb09bd8 : wrapper @ ffffc884cdb0a2f8 record @ ffffc884cdb0a320 Descriptor : @ ffffc884d3460ac0 Length : 3cc Max Raw Data Length : 141 Num Records To Preallocate : 8 Max Sections Per Record : 4 Error Source ID : 1 Flags : 80000000Error Source 2 @ ffffc884cdb0aa60 Notify Type : NMI INT2 Type : 0x3 NMI Error Count : 0 Record Count : 1 Record Length : 6c0 Error Records : wrapper @ ffffc884cdea68a0 record @ ffffc884cdea68c8 Descriptor : @ ffffc884cdb0aac0 Length : 3cc Max Raw Data Length : 100 Num Records To Preallocate : 1 Max Sections Per Record : 3 Error Source ID : 2 Flags : 80000000Error Source 3 @ ffffc884cdea58a0 Notify Type : Polled Type : 0x7 BOOT Error Count : 0 Record Count : 0 Record Length : 0 Error Records : Descriptor : @ ffffc884cdea5900 Length : 3cc Max Raw Data Length : 1000 Num Records To Preallocate : 1 Max Sections Per Record : 1 Error Source ID : 3 Flags : 80000000


I have the full Kernel dump, so I can extract more info from it if needed.

I can rerop the issue pretty easily too.


I tried swapping components, removing them; I replaced my old graphic card for the new one I had a GTX770 that died while I was experiencing the issue


I tried reinstalling drivers, removing programs, running AV/malware scans without success.


Any idea welcome,


Thanks

:)

 

Whea_uncorrectable_error while playing games

Hello,

If you receive a blue screen error, it means that your PC has shut down unexpectedly to protect itself from losing any data. When you see WHEA_UNCORRECTABLE_ERROR, it means that a hardware have caused the blue screen error. We suggest that you check if your
device has all the latest updates installed including drivers for your device, here's how:

• Press the Windows key + I to open Settings
  > Update & security > Windows Update, and then click
  Check for Updates.

 

How to fix Whea_Uncorrectable_Error

Hi Alexander,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message along with the error code of this issue?
• Have you made any changes to the operating system prior to this issue?
• From when are you facing this issue?
• What is the make and model of your device?
• Are you able to boot the device to desktop?

I would like to inform that the WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture
(WHEA).

I suggest you to refer to the below article, try the troubleshooting steps mentioned and check if it helps.

Refer: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

Hope it helps. If the issue still persist reply to the post with the required information and updated status of this issue for further assistance.

 

Stop Code: WHEA_UNCORRECTABLE_ERROR

Hi,

This might be caused by faulty driver, hardware issues or antivirus software problems. We suggest checking this
article that has steps on how to resolve stop code WHEA_UNCORRECTABLE_ERROR.

Keep us in the loop with the result.