Windows 10: WHEA_UNCORRECTABLE_ERROR

Hi! My PC keeps showing me a BSOD WHEA_UNCORRECTABLE_ERROR, and I don't know what to do. When I try to read the .dmp file, it says that is a problem with PCI Express. I tried to reinstall the GPU driver but it doesn't work. What can I do? For more info, here is what the .dmp says



*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



WHEA_UNCORRECTABLE_ERROR 124

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000004, PCI Express Error

Arg2: ffffaa08c91a9048, Address of the WHEA_ERROR_RECORD structure.

Arg3: 0000000000000000

Arg4: 0000000000000000



Debugging Details:

------------------



*** WARNING: Unable to verify timestamp for nvlddmkm.sys

fffff8056ee2a3c8: Unable to get Flags value from nt!KdVersionBlock

fffff8056ee2a3c8: Unable to get Flags value from nt!KdVersionBlock

fffff8056ee2a3c8: Unable to get Flags value from nt!KdVersionBlock

*** WARNING: Unable to verify timestamp for win32k.sys



KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 5



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on GPGP2006-PC



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 45



Key : Analysis.Memory.CommitPeak.Mb

Value: 81



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 124



BUGCHECK_P1: 4



BUGCHECK_P2: ffffaa08c91a9048



BUGCHECK_P3: 0



BUGCHECK_P4: 0



BLACKBOXBSD: 1 !blackboxbsd





BLACKBOXNTFS: 1 !blackboxntfs





BLACKBOXPNP: 1 !blackboxpnp





BLACKBOXWINLOGON: 1



CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: System



STACK_TEXT:

fffff805`73875658 fffff805`6f4ff188 : 00000000`00000124 00000000`00000004 ffffaa08`c91a9048 00000000`00000000 : nt!KeBugCheckEx

fffff805`73875660 fffff805`71da1920 : ffffaa08`ca73b130 00000000`00000000 ffffaa08`c91a9048 00000000`00000000 : hal!HalBugCheckSystem+0xd8

fffff805`738756a0 fffff805`6ed41092 : ffffaa08`ca73b130 fffff805`73875729 00000000`00000000 ffffaa08`c91a9048 : PSHED!PshedBugCheckSystem+0x10

fffff805`738756d0 fffff805`724ce884 : 00000000`00000000 00000000`00000000 ffffaa08`ca7cb1b0 ffffaa08`ca7388a0 : nt!WheaReportHwError+0x382

fffff805`73875790 fffff805`724cf002 : ffff8281`36f67b40 fffff805`73875830 ffff8281`36f67bf0 00000000`00000000 : pci!ExpressRootPortAerInterruptRoutine+0x270

fffff805`738757f0 fffff805`724cf0b9 : ffff8281`36f67b40 fffff805`76ce0010 ffffaa08`d0c90000 ffffaa08`cab44010 : pci!ExpressRootPortInterruptRoutine+0x22

fffff805`73875850 fffff805`6eb09dc1 : 00000000`00000020 fffff805`738758a0 fffff805`73875b80 fffff805`76cdd244 : pci!ExpressRootPortMessageRoutine+0x9

fffff805`73875880 fffff805`6eb373a5 : fffff805`73875b80 fffff805`73875b80 00000000`00b81018 fffff805`76cdfec8 : nt!KiInterruptMessageDispatch+0x11

fffff805`738758b0 fffff805`6ebc3bcf : fffff805`738759f0 ffff8281`36f67b40 00003653`93460900 ffffaa08`d0bbf000 : nt!KiCallInterruptServiceRoutine+0xa5

fffff805`73875900 fffff805`6ebc3e97 : ffffaa08`d0c90000 ffffaa08`cab44010 00000000`00b81010 00000000`00000000 : nt!KiInterruptSubDispatch+0x11f

fffff805`73875970 fffff805`76cd0b82 : fffff805`76cc06a6 fffff805`73875c10 00000000`00000000 00000000`00102db6 : nt!KiInterruptDispatch+0x37

fffff805`73875b08 fffff805`76cc06a6 : fffff805`73875c10 00000000`00000000 00000000`00102db6 ffffaa08`d0c90000 : nvlddmkm+0x120b82

fffff805`73875b10 fffff805`73875c10 : 00000000`00000000 00000000`00102db6 ffffaa08`d0c90000 fffff805`73875b80 : nvlddmkm+0x1106a6

fffff805`73875b18 00000000`00000000 : 00000000`00102db6 ffffaa08`d0c90000 fffff805`73875b80 00000000`00000071 : 0xfffff805`73875c10





MODULE_NAME: AuthenticAMD



IMAGE_NAME: AuthenticAMD.sys



STACK_COMMAND: .thread ; .cxr ; kb



FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PCIEXPRESS_UNSUPPORTED_REQUEST_UNEXPECTED_COMPLETION_COMPLETION_TIMEOUT



OS_VERSION: 10.0.18362.1



BUILDLAB_STR: 19h1_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {8eaf5046-b9f8-748c-fcc8-9e5b43e7e5bb}



Followup: MachineOwner

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:)

 

How to fix Whea_Uncorrectable_Error

Hi Alexander,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message along with the error code of this issue?
• Have you made any changes to the operating system prior to this issue?
• From when are you facing this issue?
• What is the make and model of your device?
• Are you able to boot the device to desktop?

I would like to inform that the WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture
(WHEA).

I suggest you to refer to the below article, try the troubleshooting steps mentioned and check if it helps.

Refer: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

Hope it helps. If the issue still persist reply to the post with the required information and updated status of this issue for further assistance.

 

Stop Code: WHEA_UNCORRECTABLE_ERROR

Hi,

This might be caused by faulty driver, hardware issues or antivirus software problems. We suggest checking this
article that has steps on how to resolve stop code WHEA_UNCORRECTABLE_ERROR.

Keep us in the loop with the result.

 

how to fix WHEA_UNCORRECTABLE_ERROR (124) ???

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate your effort on this. However, In order to help you with the appropriate troubleshooting steps, we will need the following details:

• When do you the error message?
  
• Which build version and edition of Windows are you using? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  
• What is the make and model of the computer?
  

As per the dump file shared by you, the error seems to be with the Cache of the Intel processor. I suggest you to refer the troubleshooting steps mentioned in the article

How to fix WHEA_UNCORRECTABLE_ERROR and see if that helps.

You may also refer the troubleshooting steps in the article
Troubleshoot blue screen errors and see if that helps.

Please reply with the status of the issue, we will be glad to help you further.

Regards,

Nikhar Khare

Microsoft Community - Moderator