Windows 10: When I click on an email address a blue screen with white clouds and an envelope comes up...

When I click on an email address a blue screen with white clouds and an envelope appears and I keep trying to create an account and sign in but it always fails and I keep having to start over again. What is the solution?

:)

 

Blue Screen with Envelope

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

• Where exactly are you getting the blue screen with Envelope?
• Are you getting any error message?
• Did you make any changes prior to this issue?
• Which domain are you using?
• Are you using mail app in windows 10?

Reply with necessary information and I’ll be happy to help you further.

 

Why did the email draft disappear?

By clicking on a small envelope at the bottom of the screen or clicking on the button that looks like the Windows logo in the lower left corner of the screen and selecting mail, I get a blue rectangle with a little white envelope in the middle and eventually
a list of emails on the left (in this case Yahoo). If I select one of the emails it appears on the right side and I can reply to it. Sometimes I can't add to this email because it freezes. Sometimes this is accompanied by a rotating blue circle. Sometimes
I can't do anything until I click on the little envelope at the bottom of the screen again, and everything comes up again. There is usually a draft which I can select from the list on the left and continue working on. But on more than one occasion, that draft
has just disappeared. Even if the first few words of the draft appeared in the list on the left, they disappeared on the right and then in the list on the left. What happened?

 

old email addresses

Thank you for updating me HA.111

Here is the step to remove that old email address.

Start typing an email address into the “To” field. As soon as you see the old email address being recommended as one of the potential candidates, use the down arrow key to scroll through the list of suggestions. Once you highlight the old email address, type the delete key. In many cases, this will actually remove the entry not only from the current list of suggestions but from future suggestions as well. You may even find that as you mouse over the drop-down list the highlighted item will have an “x” to explicitly allow you to delete it.

Just do this step and your good to go.

Continue to have an escellent day HA.111

Best regards,

Anthony C. De Jesus

Independent Advisor