Windows 10: When I try to view file info in a photograph using the Photos App in Windows 10, the app...

Discus and support When I try to view file info in a photograph using the Photos App in Windows 10, the app... in Windows 10 Software and Apps to solve the problem; Hello! I am reposting this as I only received one suggestion and it did not work. I hope someone can help me. Something new changed recently in my... Discussion in 'Windows 10 Software and Apps' started by CarolJW1, Jun 7, 2019.

  1. CarolJW1 Win User

    When I try to view file info in a photograph using the Photos App in Windows 10, the app...


    Hello! I am reposting this as I only received one suggestion and it did not work. I hope someone can help me. Something new changed recently in my photos App in Windows 10. I was trying to view the location map where a photo was taken, and when I clicked on the file info for the photo, it caused the Photos App to crash. It happened on new photos as well as photos where I was previously able to view this information. If I download the photo to a folder on my computer, I am able to view the properties that way, but in that case I cannot see a map, I only see the coordinates. Plus, sometimes I want to view the location without downloading the photo to another place on my computer. So I started by updating Windows software and I restarted my computer. Then I tried all these as described here: https://filmora.wondershare.com/windows-10-photos/windows-10-photos-app-crashes.html, (troubleshooter, restore default libraries, reset, repair photos app package, reinstall windows 10 photos app) but neither of those worked. I restarted my computer after each. before i waste anymore time on this, i wanted to see if this is a known new bug and if microsoft is aware of the issue and what they suggest. I reported to Microsoft, and I see a number of others have the same issue. 10 days have gone by, but they have not fixed it. I think I need a new photo app which will show where the photo was taken on a map. Any suggestions? Thanks!

    Carol

    :)
     
    CarolJW1, Jun 7, 2019
    #1
  2. CarolJW1 Win User

    When I try to view file info in a photograph using the Photos App in Windows 10, the app crashes

    Hello! I wasted so much time on this today, I hope someone can help me. Something new changed recently in my photos App in Windows 10. I was trying to view the location map where a photo was taken, and when I clicked on the file info for the photo, it
    caused the Photos App to crash. It happened on new photos as well as photos where I was previously able to view this information. If I download the photo to a folder on my computer, I am able to view the properties that way, but in that case I cannot see
    a map, I only see the coordinates. Plus, sometimes I want to view the location without downloading the photo to another place on my computer. So I started by updating Windows software and I restarted my computer. Then I tried the trouble shooter, then resetting
    the app, and repairing it as described here: How to Solve Windows 10 Photos App Crashes Effectively,
    but neither of those worked. I restarted my computer after each. Before I waste anymore time on this, I wanted to see if this is a known new bug and if microsoft is aware of the issue and what they suggest. Thanks!

    Carol
     
    CarolJW1, Jun 7, 2019
    #2
  3. Windows 10 photos app

    Hi,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with accessing photos in Photo app, I suggest you to try the below and check if it helps.

    Since reinstalling the app does not work, this issue might be due to corrupted system files.

    Step 1: Run SFC scan.

    System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

    Follow the below steps:


    • Right click on the Start button, click on
      Command Prompt (Admin).

    • Type “sfc /scannow” without the quotes and hit
      Enter.

    • After the scan, restart the computer and check for the issue.

    Step 2: To check if there is any problem with the app, I suggest you to run Windows Store App troubleshooter.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    Follow the below steps:


    • Type troubleshooting in the search bar on the Taskbar.

    • Select Troubleshooting.

    • Select View all on the top left corner.

    • Click on Windows Store Apps.

    • Select “Advance” and click on “Run as Administrator”.

    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

    Hope it helps. Reply to the post with an updated status of this issue for further assistance.
     
    Deepika Gowda, Jun 7, 2019
    #3
  4. When I try to view file info in a photograph using the Photos App in Windows 10, the app...

    Deleting Random image files from Photos App, Windows 10

    Hi Michelle,



    Thank you for writing tom Microsoft Community Forums.



    Photos app in Windows 10 gathers photos from your PC, phone, OneDrive and other devices, and puts them in one place, where you can more easily find what you’re looking for. Please refer

    See all your photos
    for more details.



    We would suggest you to follow the steps mentioned below and try deleting the source folder of the image file from the Photos App.



    1. Open Photos App.
    2. Click on the image you want delete to full view.
    3. Right click on the image in full view and select
      File info.
    4. Check and make a note of Folder Path of the image file.
    5. Then go back by clicking on back arrow at the top left corner.
    6. Click on Ellipsis icon at top right corner and choose
      Settings.
    7. Click on X button on noted folder path in the list of folder paths under
      Here is the list of what we have found so far and check.

    Regards,
     
    Manjunath_H, Jun 7, 2019
    #4
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When I try to view file info in a photograph using the Photos App in Windows 10, the app...

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