Windows 10: when I update INTELRGRAPHICS driver. After restart of windows it display's cursor in black...

when I enable IntelRHD Graphics display adaptor in device manager then my windows 10 shows blue screen error VIDEO TDR FAILURE . After automatic restart, then it shows cursor in the black screen and I can't open windows 10. After all this in safe mode > start>right click>device manager>display adaptors>INTELRHDGRAPHICS>right click>disable device, I disabled device After disable device my windows boot properly and my graphics details are : to all this I installed new VGA cable. please give solution to my problem.

:)

 

Black screen after updating display drivers

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after upgrading the graphics drivers, you are receiving a Black screen. I’ll certainly assist
you with the issue.



However, please let us know:

• 
  When exactly do you see a black screen?
  

• 
  Are you able to boot the computer to the login in screen?
  
• 
  What is the make and model of the computer?
  

I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



I would suggest you to try booting the computer into Safe Mode and try disabling the display driver. Refer
the article on Start
your PC in safe mode in Windows 10.



After booting the computer to Safe Mode, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Disable device.
   
4. 
   Restart the computer.
   

If this allows you to boot the computer to normal mode, try uninstalling the driver.
To do this, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Uninstall.
   
4. 
   Restart the computer.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Black screen with cursor after update

Hi Stephane,

I realize the inconvenience you are facing with black screen issues on your computer.
Now that you have me with you let me take care of this.

We appreciate your interest and time spent in resolving the issue.

This issue might have occurred due to corrupted/ outdated display drivers after the latest update. Let us try the troubleshooting steps below and check if it helps.

Method 1: If black screen error occurs before sign-in or after sign-in, I suggest you to refer to the below link replied by
Sharath Srinivasa on August 7, 2015 and check if it helps:

Black screen after upgrading to Windows 10


If the issue persists,

Method 2: I recommend you to download and install latest drivers from Manufacturer's website manually.

Step 1: I suggest you to download the display drivers for your device from the Manufacturer's website.

Refer: http://support.hp.com/in-en/drivers

Enter my HP model number and download the drivers.

Step 2: Boot the device to Safe mode and uninstall the existing drivers and restart the computer.

Refer: Start your PC in safe mode in Windows 10


Steps to Uninstall the Display Adapter driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on
  Uninstall.
• Restart your computer.

Refer to the article by Ander Da Costa
about How to: Install and
Update drivers in Windows 10, try to install the drivers in compatibility mode if no latest drivers for Windows 10.

Step 3: Follow the below steps to
place the computer in normal mode.

• Press Windows + R keys to open
  Run command.
• Type msconfig and press
  Enter.
• In the System Configuration window, click on
  General tab.
• Select Start-up selection as
  Normal startup, click on Apply
  and Ok.
• Follow onscreen instructions.

Hope it helps. Reply to the post with an updated status of black screen issues on your computer for further assistance.

Thank you.

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

Troubleshoot black screen or blank screen errors

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you