Windows 10: when playing a online video there is sound but no picture--screen is white

Discus and support when playing a online video there is sound but no picture--screen is white in Windows 10 Customization to solve the problem; when playing a online video there is sound but no picture--screen is white... Discussion in 'Windows 10 Customization' started by wayneRedman, Feb 27, 2019.

  1. WAYNEREDMAN
    wayneRedman Win User

    when playing a online video there is sound but no picture--screen is white


    when playing a online video there is sound but no picture--screen is white

    :)
     
    wayneRedman, Feb 27, 2019
    #1
  2. KRISHNA PRASOBH V
    Krishna Prasobh V Win User

    No sound while playing audio and video files.

    Hi,

    I appreciate if you could answer to a few questions to narrow down to the issue.

    • Which is the application that you are using to play the files?
    • Did you try the same on a different player?
    • Did you perform any troubleshooting steps?
    As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

    • Right click on sound icon.
    • Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.
    If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

    Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Playing audio.

    Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

    Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Feb 27, 2019
    #2
  3. GFINKS
    GFinKS Win User
    Not all Videos Play on Facebook


    Upgraded a Windows 7 desktop to Windows 10, now many videos do not play. The screen is green but the sound plays. Any suggestions? It seems to be on Facebook only.
     
    GFinKS, Feb 27, 2019
    #3
  4. DENISEHONEYFORD
    DeniseHoneyford Win User

    when playing a online video there is sound but no picture--screen is white

    No sound or pictures on my videos

    Does anyone have suggestions on how to get my sound and picture back for videos, Ted Talks, and Netflix?
     
    DeniseHoneyford, Feb 27, 2019
    #4
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when playing a online video there is sound but no picture--screen is white

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