Windows 10: When resuming Windows 10 from sleep, the display goes through a loop where it seems to...

This situation seems somewhat specific so I'll try to describe it as best as I can.

When waking my HP Envy x360 15-bq100 from sleep, the display seems to go into a halted state where the graphics card crashes and seems like it could go into a blue screen. Although, after a few seconds the display catches back up and functions properly. This pretty much goes through a loop where it halts for a lengthy amount of time then resumes for a few seconds. The only way to solve the issue is to do a hard shut down and start windows from a shut down state.


What I've done so far in sequential order:

- Reinstall Windows 10 on a new SSD I upgraded from an HDD

- Reinstall graphics drivers

- Update BIOS

- Ran memtest, the test passed


I used to have an issue where I would get a BSOD with THREAD STUCK IN DEVICE DRIVER every other time I turn on the laptop. Doing a BIOS update seemed to have solved the issue for most cases. Sometimes, I will still get the BSOD but not on a repetitive occasion. Seeing as how I've updated my graphics to the latest settings and updated my BIOS, I'm beginning to wonder if it's a memory issue regardless of passing memtest?


The issue started after I reinstalled Windows onto a new SSD. My old HDD didn't have this issue, just the THREAD STUCK IN DEVICE DRIVER BSOD whenever I would attempt to update my graphics driver.

:)

 

Display goes to sleep

If all power option settings are set to Never, but your display still goes to sleep or turns off after a period of inactivity, it could be that the screensaver settings are turned on or configured to turn off the display. May we know if you have checked
the screensaver settings of your computer? If not, here's how to check the screensaver settings in Windows 10:

• Press the Start button, then type screensaver, then select it from the search results.
• See if the screensaver is enabled.

If the issue is not resolved, do not hesitate to post back to us.

 

windows 10 "refuses" to ask for password after display off. (ok after sleep)

Hi,

We would suggest you to follow the
steps below:

• 
  Press
  Windows key, click
  Settings, and then click
  Personalization.
  
• 
  Click
  Lock screen
  on the left-side panel.
  
• 
  At the bottom of the window, look for
  Screen saver settings
  and click it.
  
• 
  A new window will open. On that window, set wait time according to your "display
  off in power option" and check
  "On
  resume, display logon screen"box and then click
  Ok.
  

Let us know how it goes and feel free to get back to us if you need further assistance.

 

Display and sleep settings

Hi,

In order to help you with the issue about the display and sleep settings, kindly answer the following questions:

• Have you tried the troubleshooting steps suggested by MVP Andre Da Costa? If you did, what were the results?
  
• For us to avoid redundancy of the troubleshooting process, what were the other steps you have done to resolve the issue?
  

We look forward to your next post.

Regards.