Windows 10: When switching user accounts - only a background image appears.

Hello everyone. Hope everyone is having a good day. I recently ran into some issues with my user account and had to create a new one as the old one was not accessible anymore. After creating a new user account - I've ran into an issue. When I go to switch my user account, I am taken to the login screen - however it just presents a background image. The only thing present is the power options on the right hand side. No accounts appear for me to switch to. My only option is to restart and go from there. Any help would be greatly appreciated *Smile. Thank you all for taking the time out to look at this post.

:)

 

Windows 10 login screen - can't change/remove images

Hi Jenicel,

Thanks for the response.

Unfortunately the pictures I see when logging in do not appear to be connected to my account (except for my account user image which I am not trying to change). As a result, only that one image is located in %appdata%\Microsoft\Windows\AccountPictures.
The personal background and other personal image must be stored elsewhere?

Colm

 

Background Slideshow Turns Black

Additional information:

The monitor is on a KVM switch with four machines attached. If I am on the problem machine -- with the slideshow running -- and I switch to another machine and then back the background is black.

However, the slideshow is still running. If I wait a minute one of the images will replace the black background

It appears the machine is failing to repaint the current background image when the monitor is switched to it.

 

Try hitting Ctrl-Alt-Del and see if you get the Lock/Switch User/Sign out... screen. If so, you can simply select switch user and log in as yourself once again.
Hope this works, and HTH, too.
--Ed--

 

Thanks for the response. I have tried this - as well as the windows key + L with no luck. Thanks for again.

 

So sorry, that's not a good sign. Have you performed the usual scanning checks (sfc /scannow and dism /online /cleanup-image /checkhealth)? Anything come up there? Something is definitely up, so now we have to figure out what it could be.
--Ed--

 

I have sir. Zero corruptions were found in the scans *Sad

 

How do you feel about performing an in-place upgrade install? It will fix Windows issues but leave your apps, applications, and data alone. That might be your best bet to restore your system to normal operation. Here's a link to that tutorial: Repair Install Windows 10 with an In-place Upgrade
HTH,
--Ed--

 

Thank you EdTittel you have been very helpful!