Windows 10: Whenever I play a game for longer then 5 to 10 minutes my screen goes black but my pc...

It says "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000113 0x0000000000000019, 0x0000000000000001, 0x00000000000010de, 0x0000000000002216. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: cdfc07d9-ba20-437f-a64b-e8b377a582ff. please help me I have been unable to play games for weeks.

:)

 

Black Screen While Playing A Game.

Hello, My pc is experiencing a problems these 5 days, which is a 'black screen' while playing a game the whole screen goes black, and the only cure to this is to restart pc, but it still goes black when I play a game again. [behind the black screen there
is still playing the audio, and there is no cursor]. I want to find out whats the problem.

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Screen goes black while playing some games

Hi Kareem,

Thank you for posting your query in Microsoft Community.

I understand that your screen goes black when you play games. I will be glad to assist you with this.

I would suggest you to try the methods below and check if it helps.

Method 1: Update display driver

1. Press Windows Key + R

2. Type devmgmt.msc and click ok

3. Expand Display Adaptors

4. Right-click on the driver and choose the option to Search

Automatically for Updated Driver Software

5. Your computer should find and automatically install the updated driver


6. After the installation is complete, Restart your computer


Method 2: Install driver in compatibility mode

If the first method doesn't help, I would suggest you to download the latest driver from the manufacturer's website and check if it helps. If there are no driver for Windows 10, you can install it in compatibility mode by following the steps below:

After you have downloaded the driver,

a. Right-click on the setup file
of the driver and select "Properties".

b. Select "Compatibility" Tab.

c. Place a check mark next to "Run this program in Compatibility mode" and select the appropriate operating

system from the drop down list.

d. Let the driver install and then check the functionality

I would also suggest you to check the system requirement of the games and see if it meets the requirement. It will be at the back of the DVD cover or you can contact the manufacturer for more information.

Do get back to us with the result. We will be glad to help if you need further assistance.