Windows 10: Whenever I try to sign in with my Microsoft account across my computer a white box appears....

Like the question states this goes for games I have on Gamepass and just the regular Microsoft store. I have attached images that exactly show the problem. I have tried repairing gaming services. I have restarted 4 times but to no avail. I am really at my wits end.

:)

 

A grey box appears then disappears when signing into microsoft account


I have the same problem and same grey box. After upgrading to Windows 10 from Windows 7, it seems Windows just automatically took the local logon from Win7 during the install. Never asked me for my Microsoft account. So I find out with the local account there is a lot I can not do. I cannot "Sign in with Microsoft account instead" - get big grey box, that disappears. I cannot add another new user account - same grey box. Cannot use the Store. Cannot sync. Cannot use Cortana, etc.

I've searched the Internet for hours, and find that so many people are having this same problem. This is definitely a Microsoft issue. A very few have solved the problem but those steps don't work for my computer. One person's fix was getting the latest update. That didn't work for me either. Someone must have a fix. Maybe an adjustment in the Registry. I'm getting very frustrated.

Laurie

 

A grey box appears then disappears when signing into microsoft account

Hi Kheng,

Thank you for the reply.



To understand the issue better, I would need more information from your end.

• Are you logged in to a Local Account?
• Is the user account an Administrator account?
• What exactly happens when you click on "Sign in without a Microsoft Account"?

I suggest you to sign in to Microsoft Account when the computer is in a clean boot state as there might be a service/startup that might be stopping the Microsoft Account to sign in.
Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to perform a clean boot in Windows

How to perform a clean boot in Windows - Microsoft Support

Warning: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot"
in the provided link to return your computer to Normal startup mode.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

• Is this the only account on the computer?
• Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Microsoft account instead.
• Enter your Local account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards