Windows 10: where can I find an installation disk for my scanner?

Discus and support where can I find an installation disk for my scanner? in Windows 10 Drivers and Hardware to solve the problem; I have an issue with a slide scanner Veho VFS-002m. My PC doesn’t recognize it anymore and I cannot find my installation disk. I don’t know where I can... Discussion in 'Windows 10 Drivers and Hardware' started by Viki Sxni, Sep 7, 2018.

  1. Viki Sxni Win User

    where can I find an installation disk for my scanner?


    I have an issue with a slide scanner Veho VFS-002m. My PC doesn’t recognize it anymore and I cannot find my installation disk. I don’t know where I can find it online.

    :)
     
    Viki Sxni, Sep 7, 2018
    #1
  2. Ruth Buruga Win User

    Problem with installing scanner

    Hi Saro,



    Thank you for posting on Microsoft Communities.

    I understand the inconvenience that you are facing with the issue. We are glad to help you.

    Please try the below methods and check:

    Method 1:

    I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

    Follow these steps to run the troubleshooter:


    • Press “Windows key + X”.

    • Type “Troubleshooting” without quotes in the Search box and hit enter.

    • Select “Hardware and Sound” from the Troubleshooter Window.

    • Select “troubleshoot scanner” under Devices option.

    • Follow the On Screen instructions.

    Method 2:

    Un-install and re-install latest scanner drivers from the manufacturer’s website and see if that helps:

    Follow these steps:


    • Press “Windows Key + X” from the keyboard.

    • Type “device Manager” without quotes in the search box and hit enter.

    • Right click on the scanner drivers and select
      “Uninstall”.
    Restart the computer once it is uninstalled.



    Hope this information helps. Do contact us for further queries. We will be happy to assist.



    Thank you.
     
    Ruth Buruga, Sep 7, 2018
    #2
  3. Vanessa Yar Win User
    Scanner

    Hi JSmith,

    Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
    computer and is turned on when you try to install it. Follow these steps:

    • Click Start > Settings > Devices.
    • Under Add printers & scanners, click the + sign and select
      Add device.

    Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

    Feel free to let us know if you need more information.

    Regards.
     
    Vanessa Yar, Sep 7, 2018
    #3
  4. Monica Cam Win User

    where can I find an installation disk for my scanner?

    Microtek scanner on Win 10 Pro

    Hi Jean,

    To get better clarity on the issue, kindly answer the questions below:

    • Is the scanner detected under Devices?
    • Were you able to see the scanner on the Device Manager?
    • Have you installed the latest driver for the scanner?

    We suggest you to run the troubleshooter for hardware and devices. To do this, follow the steps:

    • On the Start menu, type Troubleshooting and hit enter.
    • Choose Hardware and Sound.
    • Select Hardware and Devices and run the troubleshooter.

    If issue persists, we suggest you contact the manufacturer to get better assistance.

    Do let us know if you need further assistance.
     
    Monica Cam, Sep 7, 2018
    #4
Thema:

where can I find an installation disk for my scanner?

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