Windows 10: where is the finger print scanner on my hp envy

new to this where is the finger print scanner on hp envy

:)

 

Will finger print scanner work on Windows 10?

Original Title: Windows 10 - Hardware

I have a HP Pavilion dv6 with finger print scanner, primarily used for Windows login, will the finger print scanner still work after upgrading to Windows 10?

Extra Info: Software installed is HP SimplePass, powered by AuthenTec.

 

Unable to print using my HP ENVY 4500 printer

I am unable to print from my computer and I use W (10).
I use an HP ENVY 4500 printer and use a network setup by the HP Printer.
Everything was working fine for several months until yesterday.
First it wouldn't scan. Next it wouldn't print from my computer. Today the scanner works fine but I cannot print. I use an HP Envy 4500 series (NET) as scanner.
The computer was printing to an "HP ENVY 4500 series (NETWORK)" which it has always done.

Three things:

1. When I go to "Devices and Printers" it says that " this a web services printer".
At "See What's Printing it
says under "Status," "Error - Printing."

2. Also, under the column "Port" it says "Status FOXIT_PDF:
I have no idea what "FOXIT_PDF:" is.

3. Lastly at "Device Manager, it says "This device is working properly."
FYI It says, at " Location" on HP65DE1D (HP ENVY 4500}.

For the record, I had changed some settings on the computer before this thing happened.
I have no idea what I changed. I'm guessing that I may have changed some setting that may have caused my problem.

I'll work on what you suggest.

Many thanks.

Jim Nolan

Original subject: My my computer print.

***Subject edited for clarity by the moderator.***

 

Windows Hello - Finger Print scanner

Hi Nalintha,

Thank you for posting in Microsoft Community.

Sorry for the inconvenience caused to you. I understand that finger scanner is not working after upgrading to Windows 10.

This may occur due to outdated or incompatible drivers. Let's try the following methods and check if it helps.

Method 1: Run the hardware device troubleshooter and check if it helps.

Follow the below steps:

• Press Windows key and type troubleshooting in the search bar.
  
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.

Method 2: Update the finger scanner drivers.

• Press Windows key + X and click on
  Device manager.
• Expand Human Interface Devices.
• Right click on your finger scanner device.
• Click on Update Driver Software
  and follow the onscreen instructions.

Hope this helps you. Keep us posted with the status of the issue to assist you further.

Thank you.