Windows 10: Where's my Movies & TV downloaded movie?

Discus and support Where's my Movies & TV downloaded movie? in Windows 10 Support to solve the problem; I'm new to the Microsoft Movies & TV app, and I downloaded a movie to see how well it would play. Can someone please tell me where that file is... Discussion in 'Windows 10 Support' started by cpmusic, Jan 28, 2019.

  1. cpmusic Win User

    Where's my Movies & TV downloaded movie?


    I'm new to the Microsoft Movies & TV app, and I downloaded a movie to see how well it would play. Can someone please tell me where that file is located? I can't find it, and I can't find anything anywhere that tells me exactly where it is. The closest I've found is a reference in a tutorial here on tenforums that says it's in my %UserProfile\Videos folder, but I can't find that folder.

    Note: I'm not asking how to change the default download location, as I know that now. I know that it would have been a good idea to change that first, but that's moot. I just want to find the existing download so I can move it.

    Thanks in advance.

    :)
     
    cpmusic, Jan 28, 2019
    #1
  2. Yaqub K Win User

    Movies & TV app not working properly.

    Hi,

    I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

    • Press Windows Key.
    • Type Windows Powershell.
    • Right click on it and select Run as administrator.
    • Type in the following command to un-install Movies & TV App.
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

    https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

    Hope it helps.
     
    Yaqub K, Jan 28, 2019
    #2
  3. Can't download the movie I purchased for rental.

    Hello,



    Thank you for writing to Microsoft Community Forums.



    I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

    Steps:

    1. Select the movie you want to rent and click on
      rent option
      .
    2. Login using Microsoft account.
    3. Once you have signed in, you will have two option
      to stream
      or download movies to this device to watch offline.
    4. Select download movies to this device to watch offline and click on next.
    5. After Choosing the Next option and you will be asked for the payment option.
    6. Once the payment it done, open Movies & TV application to download the movie.


    You will be able to watch the movie offline from
    Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



    If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



    Steps:

      1. Open store application on your pc.
      2. Click on the ellipses on right top corner of the screen.
      3. Logout and login back.


    Hope it helps.



    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Jan 28, 2019
    #3
  4. Yaqub K Win User

    Where's my Movies & TV downloaded movie?

    Windows 10 Movies & TV App: No Sound

    Hi,

    I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

    • Press Windows Key.
    • Type Windows Powershell.
    • Right click on it and select Run as administrator.
    • Type in the following command to un-install Movies & TV App.
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

    https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

    Hope it helps.
     
    Yaqub K, Jan 28, 2019
    #4
Thema:

Where's my Movies & TV downloaded movie?

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