Windows 10: while asking my canon printer for a diagnostic report a box opened with "You'll need a new...

while asking my canon printer for a diagnostic report a box opened with "You'll need a new app to open this feed-back hub" I have closed settings but the box has remained with a greyed out ok box?

:)

 

Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

GaryRouth's suggestion didn't work for me. But I took his lead and used a slightly different process that eventually worked.

I uninstalled the Canon software in "Programs and Features",

rebooted my machine,

then went to Canon's site and downloaded the full package from Canon for my printer,

extracted the package,

went to the extracted files and opened the DrvSetup folder,

ran the DELDRV64.exe utility to cleanup the old software,

then ran the Setup64.exe to install the Canon software.

Since I've followed these steps, the printer works and the Windows Update for the printer isn't showing up.

 

printer canon mg7700

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features

Select your Canon printer.

Select Uninstall.

Press Windows key + R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Canon Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for Canon Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Proceed to reinstall the driver.

 

B200 in canon printers

What is B200 in canon printers? My printer is displaying this message since I cleaned it yesterday.