Windows 10: while downloading i get the message i am not the administrator.

purchased home office365 several days ago. simply cant download ai tried almost anything i could think about. i am desperate now

:)

 

How to access administrative settings to authorize the download

Hi James,

Welcome and thank you for posting your query in Microsoft Community.

Please provide us the following information:

• Are you logged in using Local account\ Administrator account?

I suggest you to refer to the suggestion by Ravi.Shankar from the following link.

http://answers.microsoft.com/en-us/...ssion-to/62732e6e-39f8-4f76-89d6-c7d924020797

(Note: Steps applies to Windows 10 as well)

Do update us with the above information, we are glad to assist you further.

 

Settings can't be opened using the built-in administrator account


Hello,
Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
I can access settings in Safe Mode but this will not allow me to create a new account.
Any help/suggestions will be greatly appreciated.
Cheers

 

"Built-in administrator" still denied access to many apps and functions

Hi Andy,

• What is the exact error message you are getting when you try to open apps?

I understand your concern about accessing the operating system. I apologize for the inconvenience caused to you, I realize this may be frustrating. We are here to help you in resolving the issue.

This issue might have occurred due to corrupted system settings/ system files. Try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to check if Built-in Administrator account is enabled. If so, try to disable.

Step 1: Follow the steps toDisable Built-in administrator.

• • Press Windows + X key together on your desktop screen.
    
  • Click on Command Prompt (admin) to open
    Command Prompt.
  • Type the following command and hit Enter:
  • net user administrator /active: no (Check for the spaces)
    

Restart the computer and check with the status of this issue.

Step 2: Also, I suggest you to refer to the below thread replied by
Marilyn O on November 22, 2012 as this suggestion has helped many others and check if it helps you as well.

App can't open with built in administrator account


Hope it helps. Get back to us with an updated status of this issue for further assistance.